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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident investigation and documentation, utilizing MySQL and GCP Cloud Logging to trace and resolve issues across microservices. Proficient in mentoring junior analysts and communicating effectively with clients in a regulated banking environment.
Highest-signal resume keywords
MySQL ProficiencyGCP Cloud Logging ExperienceMicroservice Architecture FamiliarityREST API LiteracyMentoring Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MySQL QueriesIncident InvestigationPost-Incident DocumentationLog-Correlation ScriptingChange-Control Discipline
Soft Skills
Clear Written CommunicationMentoring
Tools & Technologies
GCPZendeskPythonBashCommercial Card Payment Systems
Industry Keywords
Regulated EnvironmentsCompliance-Sensitive EnvironmentsRBI Regulatory RequirementsIndia Banking Compliance
Tech Stack
Tools & technologiesCloudGoogle Cloud PlatformMicroservicesMySQLPythonSplunk
About the role
Key responsibilities & impact- Lead complex, multi-service incident investigations during IST hours from initial signal through root cause and documentation
- Use GCP Cloud Logging and Cloud Monitoring to trace failures across microservice boundaries
- Write MySQL queries against production read replicas to investigate transactions, cards, accounts, settlements, and reconciliation discrepancies
- Handle tier-1 and tier-2 tickets and escalate structured handoffs to the US Lead when needed
- Own post-incident documentation, including root cause, timeline, resolution, and prevention actions
- Serve as senior technical contact for India bank client issues during IST hours
- Write precise, jargon-free incident communications and status updates for bank client operations teams
- Coordinate India-to-US and US-to-India shift handoffs and participate in overlap standups
- Mentor the India junior analyst through live investigations, documentation reviews, 1:1s, and runbook reviews
- Review dashboards and Zendesk alert channels, track incidents, and improve alert definitions
- Document incident types, write runbooks, maintain the shared MySQL investigation query library, and contribute to onboarding documentation
- Support automation by validating reconciliation queries, testing log-correlation scripts, and writing or extending Python/Bash scripts
- Work with GCP, MySQL, microservices, REST APIs, Zendesk, Python/Bash, and commercial card payment systems
Requirements
What you’ll need- 10+ years in application support, technical operations, platform support, or a closely related role
- MySQL proficiency, including complex SELECT queries with JOINs, subqueries, and WHERE clauses
- Hands-on experience with GCP Cloud Logging or an equivalent cloud log platform such as CloudWatch, Splunk, Datadog, or Kibana
- Familiarity with microservice architecture and tracing failures across 3–5 services using correlation IDs and structured log fields
- REST API literacy, including HTTP status codes, API response interpretation, and request-chain tracing
- Experience mentoring or guiding a junior colleague in a technical support context
- Clear written communication for incident updates, PIR documentation, and client-facing messages
- Strong change-control discipline; no production data modifications without explicit authorization and approval
- GCP-specific experience, Zendesk familiarity, and basic Python or Bash scripting are nice to have
- Experience in regulated or compliance-sensitive environments is nice to have
- Familiarity with RBI regulatory requirements or India banking compliance context is helpful but trainable
- Exposure to commercial card concepts is fully trainable
- Availability for 8–10-hour IST business-hours shifts and participation in a shared on-call rotation
Benefits
Comp & perks- 100% Remote Working Option
- Shared and structured on-call rotation across the team
- Mentoring and skill development opportunities
- Participation in automation and investigation tooling initiatives