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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading product strategy and user-centered design within government services, with a strong focus on AI integration, stakeholder management, and outcome-based governance. Proven ability to inspire and develop multidisciplinary teams while ensuring alignment with GDS standards and commercial viability.
Highest-signal resume keywords
Product Management LeadershipGDS Lifecycle ExpertiseStakeholder ManagementAI Integration StrategyCommercial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User-Centered DesignProduct StrategyOutcome FrameworksKPI/OKR EstablishmentService AssessmentDigital Service DeliveryTeam EstimationGovernance EstablishmentTechnical UnderstandingBid Response Writing
Soft Skills
Exceptional CommunicationStrategic Problem-SolvingHumilityAdaptabilityInspiring Leadership
Industry Keywords
UK Central GovernmentRegulated Public SectorGOV.UK Service StandardAI-Enabled ServicesCommunity of PracticeSFIA ReviewsOperational PerformanceDigital StrategyOrganisational ReformOutcome-Based Governance
About the role
Key responsibilities & impact- Own product strategy and user-centred design quality across Arran’s portfolio
- Advise senior civil servants and act as senior escalation point for product vision, quality, and GDS Service Assessment risks
- Establish outcome frameworks, KPIs/OKRs, and roadmapping standards across the product lifecycle from Discovery through live service operationalisation
- Champion the GOV.UK Service Standard and UCD best practice
- Set standards for Discovery, Alpha, Beta, and Live phases
- Lead product vision for AI-enabled government services
- Ensure AI integrations address validated user problems, ethics, accessibility, and safe service design
- Challenge groupthink and connect technical ambition to user needs, ethics, and measurable public value
- Pivot strategy or halt unviable initiatives based on research, data, or operational realities
- Lead the Product Management, Business Analysis, and UCD professions
- Recruit, manage, inspire, and develop practitioners
- Define professional standards, conduct SFIA reviews, and manage career and pay progression
- Support the Community of Practice and develop career pathways, training, and learning opportunities
- Act as strategic advisor to senior government stakeholders on digital strategy, organisational reform, and policy delivery
- Partner with Delivery and Engineering leadership to balance user needs, technical feasibility, and delivery constraints
- Create multidisciplinary teams focused on outcomes and continuous improvement
- Shape and pitch product and UCD approaches for new business
- Estimate team sizes and compositions and write technical and commercial bid responses
- Share accountability for Club Arran’s financial and operational performance
- Co-manage the Club P&L and oversee revenue, margin, utilisation, forecasting, and commercial health
- Ensure Statements of Work are deliverable and financially viable
Requirements
What you’ll need- Proven track record of leading Product, BA, or UCD capabilities
- Deep hands-on experience delivering complex, high-stakes digital services within UK Central Government or regulated public-sector environments
- Experience challenging CEOs, CTOs, and client executives and steering technical conversations toward measurable human and organisational impact
- Deep expertise in the GDS lifecycle
- Strong track record leading teams through GOV.UK Service Assessments
- Experience managing, coaching, and inspiring Product, BA and/or UCD practitioners
- Strategic problem-solving mindset for emerging technologies such as AI
- Strong commercial acumen in shaping bids, defining product propositions, and estimating multidisciplinary team requirements
- Exceptional stakeholder management skills with senior civil servants and diverse groups
- Humility and adaptability; ability to make data-informed decisions and pivot based on research or new information
- Sound technical understanding of Engineering, Architecture, DevSecOps, and AI
- Exceptional communication and narrative skills for diverse audiences and senior stakeholders
- Ability to work at both detailed and strategic levels
- Proven experience establishing delivery boundaries and outcome-based governance to prevent project growth and scope creep
Benefits
Comp & perks- Salaries reviewed annually to ensure they reflect your performance and market value
- Starting at a 5% employer pension contribution, increasing by 0.5% every year after the third anniversary, up to a maximum of 8%
- Comprehensive Group Life Assurance
- 10 paid days for Reservist Military Service
- 25 days annual leave plus Bank Holidays
- Flexibility to Buy/Sell additional days
- 2 paid volunteering days per year
- Fully funded professional certifications (AWS, GCP, Agile, etc.)
- 5 days paid study leave
- £500 annual "Personal Choice" fund
- Access to 1-2-1 professional coaching and team training
- BUPA Private Medical Insurance
- Genuine hybrid working
- WFH equipment allowance
- Cycle to Work scheme
- Sustainable, healthy working practices