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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in SAP SuccessFactors, particularly in module-specific configurations and solutions, while effectively managing incidents and service requests within agreed SLAs. Strong analytical skills and a customer-oriented approach are essential for providing sustainable solutions and maintaining documentation.
Highest-signal resume keywords
SAP SuccessFactors SupportIncident ManagementRoot-Cause AnalysisCustomer Service OrientationSAP SuccessFactors Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SuccessFactorsEmployee CentralTime TrackingRecruitingOnboardingPerformance & GoalsCompensationLearningTicketing SystemsITIL
Soft Skills
Analytical ThinkingSolution-Oriented ApproachStructured Working StyleSelf-Directed WorkCustomer Advisory
Tools & Technologies
SAPAMS ProcessesKnowledge Base ManagementDocumentation Tools
Certifications & Qualifications
SAP SuccessFactors Certification
Industry Keywords
Application Management ServiceService RequestsChange RequestsCross-Module CoordinationRelease Management
About the role
Key responsibilities & impact- Independently handle incidents, service requests, and change requests within the SAP SuccessFactors Application Management Service (2nd/3rd-level support)
- Analyze, prioritize, and provide sustainable solutions for complex functional and technical issues within agreed SLAs
- Provide expert customer advice on configurations, process adjustments, and further development within the relevant SuccessFactors module
- Conduct root-cause analyses and derive preventive measures to ensure quality
- Coordinate with SAP, internal delivery teams, and other stakeholders on cross-module topics
- Support release and patch management as well as regular system updates
- Create and maintain documentation, knowledge base articles, and operational manuals
Requirements
What you’ll need- Several years of professional experience (typically 5+ years) in SAP SuccessFactors support or implementation, ideally including several years in an AMS environment
- In-depth expertise in at least one SuccessFactors module, such as Employee Central, ECP, Time Tracking, Recruiting, Onboarding, Performance & Goals, Compensation, or Learning
- Experience with ticketing systems and structured AMS processes; ITIL knowledge is an advantage
- Strong analytical and solution-oriented approach, including when handling complex cross-module issues
- Customer- and service-oriented manner, combined with a structured and self-directed working style
- Very good written and spoken German and English
- SAP SuccessFactors certification(s) in the relevant module are an advantage
- Willingness to travel occasionally for customer or team meetings
Benefits
Comp & perks- Flexible working hours and the possibility of mobile/remote work
- Individual training and certification opportunities
- Flexible working models
- Corporate benefits program with exclusive discounts
- Edenred City Card with employer financial support
- Company pension scheme and capital-forming benefits
- Childcare subsidies
- JobRad bicycle benefit
- Health and wellness programs
- Special leave for significant events
- Extensive professional development opportunities
- Employee referral program
- Regular company events
- Gifts and vouchers for special occasions