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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in SAP SuccessFactors support and implementation, with a strong focus on delivering solutions within agreed SLAs. Proficient in analyzing complex issues and providing expert advice on configurations and process enhancements across various SuccessFactors modules.
Highest-signal resume keywords
SAP SuccessFactors SupportEmployee Central ExpertiseITIL KnowledgeAnalytical Problem-SolvingBilingual in German and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SuccessFactorsChange Request ManagementIncident ManagementService Request ManagementRoot-Cause AnalysisDocumentation CreationKnowledge Base ManagementPatch ManagementSystem UpdatesCross-Module Coordination
Soft Skills
Customer-OrientedService-OrientedStructured Working StyleIndependent Working StyleSolution-Oriented Approach
Tools & Technologies
Ticketing SystemsSAP Application Management Service
Certifications & Qualifications
SAP SuccessFactors Certification
Industry Keywords
AMS EnvironmentFunctional IssuesTechnical IssuesSLA ComplianceProcess Adjustments
About the role
Key responsibilities & impact- Independently manage incidents, service requests, and change requests within the SAP SuccessFactors Application Management Service (2nd/3rd-level support)
- Analyze, prioritize, and deliver sustainable solutions to complex functional and technical issues within agreed SLAs
- Provide expert advice to customers on configurations, process adjustments, and enhancements within the relevant SuccessFactors module
- Conduct root-cause analyses and derive preventive measures to ensure quality
- Coordinate with SAP, internal delivery teams, and other stakeholders on cross-module topics
- Support release and patch management as well as regular system updates
- Create and maintain documentation, knowledge base articles, and operating manuals
Requirements
What you’ll need- Several years of professional experience—typically 5+ years—in SAP SuccessFactors support or implementation, ideally including several years in an AMS environment
- Strong expertise in at least one SuccessFactors module, such as Employee Central, ECP, Time Tracking, Recruiting, Onboarding, Performance & Goals, Compensation, or Learning
- Experience with ticketing systems and structured AMS processes; ITIL knowledge is an advantage
- Strong analytical and solution-oriented approach, including when handling complex cross-module issues
- Customer- and service-oriented manner combined with a structured and independent way of working
- Excellent written and spoken German and English
- SAP SuccessFactors certification(s) in the relevant module are an advantage
- Willingness to travel occasionally for customer or team meetings
Benefits
Comp & perks- Flexible working hours and the option to work remotely
- Individual training and certification opportunities
- Flexible working models that adapt to your lifestyle
- Access to our corporate benefits program with exclusive discounts
- An Edenred City Card with financial support from the employer
- Company pension scheme and capital-forming benefits
- Childcare allowances
- A JobRad bicycle lease for sustainable mobility
- Health and wellness benefits
- Special leave for significant personal occasions
- Extensive professional development opportunities
- Employee referral program
- Regular company events that strengthen team spirit
- Gifts and vouchers to mark special occasions