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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational management capabilities with a focus on performance indicators, process consistency, and customer experience. Proficient in conflict management and effective communication, particularly in high-pressure environments.
Highest-signal resume keywords
Operational ManagementKPI MonitoringConflict ManagementProficiency in ExcelProficiency in SAP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance Indicator ManagementProcess ConsistencyContinuous ImprovementField Operations ManagementAction Plan Development
Soft Skills
EmpathyProactive ApproachOwnership OrientationInfluencing OthersStrong Communication Skills
Industry Keywords
Franchise OperationsRetail ManagementFood Service ManagementOperational QualityCustomer Experience
About the role
Key responsibilities & impact- Manage the operational performance of franchised locations, ensuring standard execution, efficiency, and process consistency
- Conduct field operations routines, ensuring operational quality, adherence to brand standards, and a strong focus on customer experience
- Monitor, analyze, and act on key performance indicators (KPIs)
- Develop action plans to correct deviations and drive continuous improvement in results
- Manage conflicts, particularly in a high-pressure operational environment
- Ensure alignment between strategy, execution, and results in partnership with regional leadership
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Engineering, Management, or a related field
- Previous experience in operational management, preferably in retail, food service, or multi-unit franchise operations
- Experience managing performance indicators and results
- Availability for fieldwork and travel between stores within the region
- Empathy and the ability to work with diverse team profiles and circumstances
- Proactive, ownership-oriented approach to working in challenging environments
- Strong governance and KPI monitoring skills
- Conflict-management skills, particularly in high-pressure operational contexts
- Ability to mobilize and influence others, with strong communication skills when engaging with leadership
- Proficiency in Excel and SAP
Benefits
Comp & perks- Flex Office
- Meal/Food Allowance
- Multi-Benefit Card
- Transportation allowance, parking, or company shuttle
- Health and dental insurance with no copay, including dependents
- Life insurance from the first day of employment
- Attractive annual bonus
- Partnerships with universities and educational institutions
- Health and wellness programs, including telemedicine and online psychotherapy
- TotalPass, a platform providing access to more than 20,000 gyms and psychology, nutrition, and wellness partners through a single benefit
- Birthday day off