Customer Success Manager – Technical

zcaler

. Advise customers on demo strategy, including audiences, use cases, buyer-journey stages, and desired next steps .

Posted 10/21/2026full-timeGuatemalaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and demo strategy, leveraging a strong understanding of buyer behavior and software evaluation. Proficient in managing customer accounts and collaborating with cross-functional teams to enhance product offerings and customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceHTML and CSS ProficiencyClear Communication SkillsConsultative Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demo Strategy DevelopmentSoftware EvaluationAccount ManagementCustomer OnboardingTechnical Troubleshooting

Soft Skills

ResourcefulnessCuriosityOrganizational SkillsTeaching Ability

Tools & Technologies

Browser Developer Tools

Industry Keywords

Customer-Facing RoleImplementationSupport EngineeringSolutions Consulting

About the role

Key responsibilities & impact

Advise customers on demo strategy, including audiences, use cases, buyer-journey stages, and desired next steps
Build a deep understanding of how modern buyers evaluate software and apply it to customer conversations
Build and maintain customer demos by capturing screens, editing and styling demos, adding guides and flows, and updating demos as products or messaging change
Partner with Product and R&D by sharing customer feedback, use cases, and friction points, testing new capabilities, and influencing product evolution
Run working sessions and training to help customer teams build and maintain demos
Onboard new demo owners when customer champions or owners leave or change roles
Track account usage and adoption, flag risks, and support renewals with evidence of customer achievements
Partner with Support and Sales to resolve issues and coordinate with Professional Services on larger or custom builds
Manage approximately 60 customer accounts

Requirements

What you’ll need

2–4 years in a customer-facing SaaS role such as customer success, implementation, support engineering, or solutions consulting
Strategic, consultative thinking and ability to understand a customer's business and audience
Hands-on software-building mindset and ability to learn new tools quickly
Clear communication, including running working sessions and explaining technical steps simply
Resourceful, curious, teachable, organized, and able to manage multiple accounts and requests
Working knowledge of HTML and CSS
Comfort with browser developer tools for inspecting elements, editing styles, and troubleshooting rendered content