Project Manager – Customer Operations AI & Automation

ZEAL Network SE

. Own the entire lifecycle of AI features in Customer Operations—from ideation and business case development through implementation, monitoring, and optimization .

Posted 9/20/2026full-timeUnited KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the lifecycle of AI features within Customer Operations, focusing on operational excellence, stakeholder management, and process improvement. Proficient in leveraging AI and automation to enhance customer support and fraud operations while ensuring effective communication and project delivery.

Highest-signal resume keywords

Operational Excellence (OPEX)AI and Automation ImplementationProject ManagementStakeholder ManagementPerformance Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Feature Lifecycle ManagementPerformance MonitoringProcess ImprovementChatbot ImplementationIntelligent Routing

Soft Skills

Excellent CommunicationAnalytical Problem-SolvingCreativityOrganizational SkillsPrioritization

Industry Keywords

Customer OperationsFraud OperationsCustomer SupportAutomation OpportunitiesCross-Functional Coordination

About the role

Key responsibilities & impact

Own the entire lifecycle of AI features in Customer Operations—from ideation and business case development through implementation, monitoring, and optimization
Drive the implementation of AI use cases for AI Chat and AI Email Agents in collaboration with Customer Support as well as Payments, Fraud & Verification
Monitor and track the performance of implemented AI features
Identify issues at an early stage and resolve them quickly
Serve as the central point of contact for AI-related topics within Customer Operations
Manage multiple projects in parallel for different stakeholders
Monitor timelines, priorities, and expectations
Translate Customer Operations pain points into AI and automation opportunities
Coordinate cross-functional stakeholders to ensure successful project delivery
Identify inefficiencies and opportunities for process improvement
Develop smarter and more scalable ways of working

Requirements

What you’ll need

Excellent written and spoken German is a must-have
Proven experience in Operational Excellence (OPEX) within Customer Support and Fraud Operations
Strong understanding of how AI and automation are used in operational environments, such as chatbots, intelligent routing, processes, and workflows
Experience managing multiple projects simultaneously for different stakeholders
Excellent prioritization and organizational skills
Experience managing the lifecycle of implemented features and tools, including monitoring, performance tracking, and continuous optimization
Excellent stakeholder management skills
Confident working with operational teams and senior leadership
Strong analytical and problem-solving skills
Creativity to develop unconventional solutions
Excellent communication skills, with a proactive and transparent communication style

Benefits

Comp & perks

Ongoing personal development supported by an annual training budget of €1,500
Trust and autonomy—with no micromanagement
Flexible working arrangements with a hybrid work model
Unlimited vacation days in addition to 30 regular vacation days per year
Opportunity to work abroad through the WorkFlex tool
Monthly mobility allowance of €30
Access to a bicycle leasing program
Company pension plan in cooperation with Degura
Subsidized EGYM WELLPASS membership for €25 per month
Monthly company events, along with regular team activities and informal get-togethers
Free lunches from Monday to Thursday at the office