Senior Industrial Engineer

Zealogics Inc

. Work closely with D&E and serve as the primary interface between D&E and Customer Support teams to transform technical knowledge and SOPs into standardized service procedures .

Posted 10/22/2026full-timeTainan • TaiwanSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and improving service procedures, technical documentation, and stakeholder management while effectively collaborating across engineering and customer support teams. Proficient in analyzing feedback and translating technical information into clear, structured documentation.

Highest-signal resume keywords

Technical Documentation DevelopmentAnalytical Problem-SolvingStakeholder ManagementExperience with HMI ProductsCollaboration with Cross-Functional Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Procedure DevelopmentTechnical DocumentationSoftware IndustrializationField Feedback AnalysisTesting and ValidationProcedure Quality MonitoringTroubleshooting GuidanceEngineering OperationsDocumentation Usability ImprovementCustomer Support Activities

Soft Skills

Strong CommunicationAnalytical SkillsProblem-SolvingInterpersonal SkillsAdaptability

Industry Keywords

Semiconductor Equipment IndustryHMI ProductsEngineeringElectronics EngineeringMechanical EngineeringMechatronicsPhysicsCustomer SupportField ServiceGlobal Collaboration

About the role

Key responsibilities & impact

Work closely with D&E and serve as the primary interface between D&E and Customer Support teams to transform technical knowledge and SOPs into standardized service procedures
Support on-site testing and validation activities to build product and system knowledge, enabling effective procedure development and knowledge transfer to Customer Support teams
Develop, maintain, and continuously improve service procedures to ensure accuracy, usability, and alignment with the latest product and service requirements
Monitor field feedback, analyze improvement opportunities, and resolve procedure-related comments in a timely manner to maintain procedure quality
Collaborate with D&E, Factory, and Customer Support teams to ensure successful procedure deployment and adoption
Deliver at least one procedure creation and four procedure comment resolutions per week
Collaborate with software engineering teams to support software industrialization activities and develop service procedures related to software features, releases, and troubleshooting guidance

Requirements

What you’ll need

Bachelor's degree or above in Engineering, Electrical Engineering, Electronics Engineering, Mechanical Engineering, Mechatronics, Physics, or a related technical discipline
Strong analytical and problem-solving skills
Ability to interpret technical information and convert it into clear, structured documentation
Strong communication and stakeholder management skills
Fluent in English, both written and verbal
Willingness to travel for testing, validation, and customer support activities when required
Prior experience with HMI products and systems is highly preferred
Experience supporting software-related procedures, documentation, industrialization, or customer support activities is highly preferred
Experience in the semiconductor equipment industry
Experience in technical documentation or procedure development
Familiarity with customer support, field service, or engineering operations
Experience collaborating with global and cross-functional teams
Ability to work across both hardware and software domains and serve as a bridge between engineering, customer support, and field organizations

Benefits

Comp & perks

Hybrid work with remote work 2 days/week after becoming familiar with the job