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Zefr

Associate Customer Success Manager

Zefr

. Oversee working relationships with Zefr clients for its programmatic product .

Posted 11/5/2026full-timeRemote • CanadaJuniorMid-Level💰 CA$70,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and programmatic advertising, with a strong focus on executing campaigns in Google Ads and DV360. Capable of analyzing data to drive performance improvements and providing strategic advice to meet client KPIs.

Highest-signal resume keywords
Customer Success ManagementGoogle AdsDV360Analytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Programmatic TradingAdvertising OperationsData AnalysisExcelKPI Monitoring
Soft Skills
Organizational SkillsEmpathyTime ManagementCommunication Style Adjustment
Tools & Technologies
Google Marketing PlatformFacebook AdsYouTube
Industry Keywords
Client EngagementPerformance EnhancementAdvertising InvestmentCross-Functional Collaboration

About the role

Key responsibilities & impact
  • Oversee working relationships with Zefr clients for its programmatic product
  • Help clients execute campaigns in DV360, Google Ads, and Facebook using tailored performance-enhancing tactics and strategies
  • Serve as primary point of contact, handling incoming requests and proactively engaging partners
  • Provide strategic advice to meet KPIs on clients’ advertising investment
  • Support customers through technical and strategic challenges and relay client needs to internal teams
  • Analyze client data to create actionable solutions and lead initiatives to improve performance and reduce costs
  • Monitor clients’ goals, KPI-driving metrics, and relevant corporate and industry developments
  • Identify customer challenges and partner with cross-functional teams on business and product needs
  • Understand Zefr products and services to identify additional value opportunities
  • Help brands achieve advertising goals while delivering outstanding customer support
  • Collaborate with Zefr’s product team by relaying customer feedback and improving the product suite

Requirements

What you’ll need
  • 1+ years of customer success management, programmatic trading, or advertising operations experience (preferred)
  • Understanding of Google Ads and DV360 is critical
  • Experience with other Google Marketing Platform suite tools is a plus
  • Excellent written and verbal communication
  • Ability to adjust communication styles across organizational levels and with clients
  • Strong organizational skills and ability to prioritize multiple tasks
  • Strong analytical skills and comfort with Excel
  • Familiarity with YouTube is a plus
  • Ability to communicate technical systems and challenges in simpler concepts
  • Strong empathy for customers and ability to understand spoken and unspoken needs
  • Strong, flexible time-management skills
  • Must answer whether employment visa sponsorship in Canada will be required now or in the future

Benefits

Comp & perks
  • Equal opportunity employer committed to diversity and inclusion in the workplace