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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and administering core business systems, including identity and SaaS platforms, while ensuring IT security and compliance with frameworks like SOC 2. Proficient in cloud infrastructure management and automation scripting to support a fully remote workforce.
Highest-signal resume keywords
Identity And SaaS Platform AdministrationCloud Infrastructure ManagementIT Security FundamentalsScripting And AutomationCompliance Frameworks Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AWSAzureGCPPowerShellBashPythonTCP/IPDNSVPNEndpoint Protection
Soft Skills
Customer-Service OrientationProactive CommunicationMentorship
Tools & Technologies
Google WorkspaceMicrosoft 365OktaJamfIntune
Certifications & Qualifications
CompTIA Security+Microsoft Admin CertificationGoogle Admin CertificationAWS FundamentalsAzure Fundamentals
Industry Keywords
Remote Workforce SupportIT EngineeringSystems AdministrationCompliance AuditsIncident Response
Tech Stack
Tools & technologiesAWSAzureCloudDNSFirewallsGoogle Cloud PlatformJamfPythonTCP/IP
About the role
Key responsibilities & impact- Own and administer core business systems, including identity/SSO, endpoint management, Google Workspace or Microsoft 365, and company-wide SaaS platforms
- Design, deploy, and maintain systems and infrastructure supporting a fully remote workforce
- Manage cloud-based directory services, VPN, and remote device management
- Serve as an escalation point for complex helpdesk and end-user issues
- Provide guidance and mentorship to junior IT staff
- Manage IT security fundamentals, including endpoint protection, access reviews, MFA/SSO enforcement, patch management, and security-alert response
- Administer and monitor AWS, Azure, or GCP infrastructure supporting internal IT systems
- Manage backups, uptime monitoring, and basic cloud cost hygiene
- Lead or contribute to IT projects, including tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor evaluations
- Build and maintain PowerShell, Bash, Python, or similar automation and scripting
- Maintain documentation and runbooks for systems, processes, and incident response
- Ensure compliance with internal IT policies and support external audits such as SOC 2
- Partner with People, Security, and Engineering teams on company-wide technology needs
Requirements
What you’ll need- 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role
- Experience supporting a remote or hybrid workforce
- Hands-on experience administering identity and SaaS platforms, such as Okta, Google Workspace, Microsoft 365, Jamf, or Intune
- Strong networking fundamentals: TCP/IP, DNS, VPN, and firewalls
- Experience troubleshooting connectivity issues for remote employees
- Working knowledge of AWS, Azure, or GCP
- Knowledge of cloud security best practices
- Scripting or automation experience with PowerShell, Bash, Python, or similar
- Understanding of IT security fundamentals, including access control, endpoint protection, vulnerability management, and patch management
- Experience supporting compliance frameworks such as SOC 2 is a plus
- Ability to work independently and communicate proactively in a fully remote, asynchronous environment across time zones
- Strong customer-service orientation and ability to explain technical concepts clearly to non-technical colleagues
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent hands-on experience
- Relevant certifications such as CompTIA Security+, Microsoft/Google admin certifications, or AWS/Azure fundamentals are a plus
Benefits
Comp & perks- Competitive salary
- Annual bonus
- Equity / stock incentive program
- Multiple medical insurance plans, including one covering 100% of the premium for yourself and your dependents
- 100% paid dental insurance
- 100% paid vision insurance
- Unlimited PTO
- Work-from-home environment
- Autonomy and upward mobility
- Diverse, equitable, and inclusive culture
- Reasonable accommodation for qualified individuals with disabilities and seriously held religious beliefs
