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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering core business systems and IT infrastructure, with a strong focus on cloud services, security fundamentals, and automation. Proven ability to support a remote workforce while ensuring compliance with IT policies and managing complex technical issues.
Highest-signal resume keywords
Identity And SaaS Platform AdministrationCloud Infrastructure Management (AWS, Azure, GCP)IT Security FundamentalsScripting And Automation (PowerShell, Bash, Python)Customer-Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationEndpoint ManagementCloud Directory ServicesVPN ConfigurationEndpoint ProtectionAccess ControlVulnerability ManagementPatch ManagementNetworking Fundamentals (TCP/IP, DNS, Firewalls)Compliance Support (SOC 2)
Soft Skills
Proactive CommunicationMentorshipCustomer Service OrientationIndependent WorkTechnical Explanation
Tools & Technologies
Google WorkspaceMicrosoft 365OktaJamfIntunePowerShellBashPythonAWSAzure
Certifications & Qualifications
CompTIA Security+Microsoft Admin CertificationGoogle Admin CertificationAWS FundamentalsAzure Fundamentals
Industry Keywords
Remote WorkforceSaaS PlatformsIT PoliciesIncident ResponseAsynchronous Communication
Tech Stack
Tools & technologiesAWSAzureCloudDNSFirewallsGoogle Cloud PlatformJamfPythonTCP/IP
About the role
Key responsibilities & impact- Own and administer core business systems, including identity/SSO, endpoint management, Google Workspace or Microsoft 365, and company-wide SaaS platforms
- Design, deploy, and maintain systems and infrastructure supporting a fully remote workforce, including cloud directory services, VPN, and remote device management
- Serve as an escalation point for complex helpdesk and end-user issues
- Provide guidance and mentorship to junior IT staff
- Manage IT security fundamentals, including endpoint protection, access reviews, MFA/SSO enforcement, patch management, and security-alert response
- Administer and monitor AWS, Azure, or GCP infrastructure supporting internal IT systems, including backups, uptime monitoring, and cost hygiene
- Lead or contribute to IT projects such as tool migrations, onboarding/offboarding automation, new-hire hardware programs, and vendor evaluations
- Build and maintain PowerShell, Bash, Python, or similar automation and scripting
- Maintain documentation and runbooks for systems, processes, and incident response
- Ensure compliance with internal IT policies and support external audits such as SOC 2
- Partner with People, Security, and Engineering teams to support technology needs across a distributed workforce
Requirements
What you’ll need- 3–5+ years of experience in IT engineering, systems administration, or a related infrastructure/support role
- Experience supporting a remote or hybrid workforce ideally
- Hands-on experience administering identity and SaaS platforms such as Okta, Google Workspace, Microsoft 365, Jamf, or Intune
- Strong networking fundamentals: TCP/IP, DNS, VPN, and firewalls
- Working knowledge of AWS, Azure, or GCP
- Scripting or automation experience with PowerShell, Bash, Python, or similar
- Understanding of IT security fundamentals, including access control, endpoint protection, vulnerability management, and patch management
- Experience supporting SOC 2 or similar compliance frameworks is a plus
- Ability to work independently and communicate proactively in a fully remote, asynchronous environment across time zones
- Strong customer-service orientation and ability to explain technical concepts clearly to non-technical colleagues
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent hands-on experience
- Relevant certifications such as CompTIA Security+, Microsoft/Google admin certifications, or AWS/Azure fundamentals are a plus
- Must currently live in Boston or the San Francisco Bay Area
- Must currently live in the USA; visa sponsorship or visa transfer requirements are addressed in the application
Benefits
Comp & perks- Competitive salary
- Annual bonus
- Equity / stock incentive program
- Choice of multiple medical insurance plans, including one that covers 100% of the premium for yourself and your dependents
- 100% paid dental and vision insurance
- Unlimited PTO
- Work-from-home environment and flexibility
- Autonomy and upward mobility
- Diverse, equitable, and inclusive culture
- Reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs
