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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise accounts with a focus on delivering exceptional customer experiences and driving operational efficiency. Proficient in leveraging data insights and cross-functional collaboration to optimize margins and enhance supply chain performance.
Highest-signal resume keywords
Customer Experience ManagementSupply Chain OptimizationData Analysis and InsightsStakeholder EngagementInternational Freight Forwarding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Margin ImprovementBusiness Review ConductingRFP ManagementContract NegotiationOperational Efficiency
Soft Skills
Trust BuildingEmpathyResponsivenessLeadership Without AuthoritySales Pipeline Cultivation
Tools & Technologies
Google WorkspaceData Visualization ToolsCRM SystemsOperational PlatformsAI-Driven Tools
Industry Keywords
Global Supply ChainsTransport ModesPeak Season DynamicsCommercial InsightsAccounts Receivable Management
About the role
Key responsibilities & impact- Deliver a tailored white-glove experience across all customer touchpoints as the primary customer advocate within Zencargo
- Deepen operational and technology integration to drive retention and long-term account longevity
- Anticipate customer needs, market disruptions and supply chain friction
- Own and conduct Monthly Business Reviews, Quarterly Business Reviews and account management meetings
- Deliver Gross Profit, Volume and Revenue targets across the assigned enterprise account portfolio
- Identify and execute margin improvement opportunities with cross-functional teams
- Analyse supply chain data to identify efficiencies such as mode shifts, routing optimisations and consolidation
- Lead internal negotiations with Procurement & Pricing to establish optimal sell rates and maintain accurate Rate Cards
- Cultivate and convert upsell opportunities across new lanes, geographies and transport modes
- Lead annual RFP/tender processes, contract extensions and index-linked rate adjustments
- Lead Peak Season forecasting, readiness strategies, volume commitments and capacity allocation
- Build and own customer Value Creation Plans tracking quantified ROI levers
- Coordinate tailored account teams across Solutions, Operations, Product, Finance, Pricing & Procurement and Executive leadership
- Own inbound escalations, root-cause analyses and resolution plans
- Monitor shipment flows, dwell times and Early Warning System alerts with Customer Excellence
- Monitor customer balances through UpFlow and ensure Accounts Receivable remains within Credit and Insurance limits
- Build relationships with customer Accounts Payable teams to streamline payments and resolve billing queries
Requirements
What you’ll need- Exceptional ability to build trust up and down the scale, positioning yourself as an indispensable commercial and supply chain advisor
- Uncompromising dedication to delivering elite customer experiences, with empathy, poise and responsiveness required for enterprise accounts
- Ability to navigate internal and external stakeholders while advocating for operational efficiency, margin discipline and GP optimisation
- Proven capability to lead without formal authority across Solutions, Operations, Product and Leadership
- Strong instinct for cultivating sales pipelines, managing tender cycles, insulating accounts from competitors and driving long-term renewals
- Deep knowledge of international freight forwarding, peak season dynamics, global supply chains, transport modes and market trends
- Skilled in extracting commercial insights from data, building business cases and tracking margin performance
- Highly proficient in Google Workspace, data visualisation tools such as ThoughtSpot, CRM systems and internal operational platforms
- High digital curiosity and adaptability
- Proven ability to leverage AI-driven tools, predictive analytics and automated logistics workflows
Benefits
Comp & perks- 25 days holiday plus 8 days Bank and Public holidays annually
- Free eye tests, and contribution to eyewear (with qualifying conditions)
- One-off working from home set up budget of £150
- Company socials
- Workplace pension: employer contribution 3% and employee 5% of qualifying earnings; employer contribution rises to 4% from year 2 and 5% from year 3
- Private medical insurance; dependents can be added through salary sacrifice
- Salary sacrifice Bike2Work scheme
- Salary sacrifice Nursery Fees scheme
- Generous Referral Scheme
- Personal Learning and Development budget of £750 per 12 months
- 2 paid volunteering days annually
- Option to work 60 days per 365, self-funded, outside your country of residence
- Enhanced Maternity, Paternity, Adoption and Shared Parental Leave and Pay after six months’ continuous employment