AI Services Consultant

Zendesk

. Provide technical solutions and remove customer roadblocks on Zendesk’s AI Platform .

Posted 9/21/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $106,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing AI projects and driving customer success through effective implementation and optimization of Zendesk AI solutions. Proficient in utilizing analytics to enhance customer experience and retention while aligning AI strategies with business goals.

Highest-signal resume keywords

AI Project ManagementCustomer Success ManagementREST API ProficiencyPython ExperienceAdoption Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Solutions ImplementationChange ManagementPredictive ModelingSuccess Plan DesignTechnical Account ManagementJSON HandlingProgram ManagementConsultative SellingStakeholder AlignmentSoftware Adoption

Soft Skills

Cross-Functional InfluenceCommunication SkillsProblem-SolvingCustomer Relationship ManagementAdaptability

Tools & Technologies

Zendesk AI PlatformAnalytics ToolsProject Management SoftwareCustomer Relationship Management Software

Certifications & Qualifications

AI Strategy CertificationProject Management Certification

Industry Keywords

Enterprise TechnologySaaSConsultingProfessional ServicesGo-To-CustomerCustomer ExperienceRetention MetricsEmerging AI Trends

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Provide technical solutions and remove customer roadblocks on Zendesk’s AI Platform
Guide customers through configuration and optimization of Zendesk AI solutions
Advise on implementation and optimization of Zendesk AI products
Facilitate change management processes and deliver consultative sessions for AI adoption
Manage AI projects end-to-end, including scope, timelines, stakeholder alignment, execution, and delivery
Maintain customer satisfaction and contribute to retention and potential upsell opportunities
Collaborate with Customer Success and Sales on customer AI roadmaps and technical challenges
Align AI solutions with customer business goals and measurable customer experience and adoption outcomes
Serve as the customer’s AI technical expert and trusted advisor
Accelerate time-to-value and drive operational excellence from initial deployment through scale

Requirements

What you’ll need

Minimum of 3+ years of related experience in Consulting / Professional Services
Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS, including customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting
Fluent in English
Deep understanding of REST APIs and working with large JSON bodies
Python experience preferred
Experience using adoption and health analytics to build predictive models and forecasts for churn and expansion, surface early risk signals, and recommend mitigations
Experience designing and executing success plans or roadmaps that drive measurable customer outcomes
Bachelor’s degree in Business, Computer Science, Engineering, or related field
Advanced degrees and certifications in AI strategy or project management preferred
Experience managing AI or software adoption programs with demonstrated impact on retention or satisfaction metrics
Excellent program management and cross-functional influence skills
Familiarity with emerging AI trends is a plus
Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders

Benefits

Comp & perks

Bonus, benefits, or related incentives may be available
Hybrid work arrangement with flexibility to work remotely for part of the week
In-person collaboration, connection, and learning at Zendesk offices
Reasonable accommodations for applicants with disabilities and disabled veterans