FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Partner with account executives and sales teams on discovery, qualification, solution strategy, and opportunity progression
- Support multiple opportunities through a pooled coverage model
- Prioritize work based on customer impact, deal stage, complexity, and business urgency
- Translate customer goals and operational challenges into solution concepts, use cases, value hypotheses, and recommended next steps
- Deliver or support technical discovery sessions, product demonstrations, workshops, solution overviews, and proof-of-concept activities
- Explain CX, automation, and AI capabilities in practical business terms, including use cases, limitations, risks, and adoption considerations
- Create solution artifacts such as diagrams, capability maps, integration overviews, demo plans, discovery notes, and technical responses
- Coordinate with product, engineering, security, services, customer success, and other internal teams to validate feasibility and implementation considerations
- Capture reusable patterns, objections, FAQs, and lessons learned to improve SA enablement and team consistency
- Use AI tools or AI-enabled products as a copilot to organize information, orchestrate tasks, summarize discovery, generate drafts, improve documentation, prepare demos, and accelerate follow-up
- Apply human judgment to review and refine AI output and remain accountable for accuracy, customer context, and final deliverables
- Communicate solution value, fit, and practical application to customers, escalating to experienced SAs or specialists when appropriate
Requirements
What you’ll need- Professional fluency in English is required; Portuguese (Brazil) or Spanish is a plus
- Experience in a customer-facing technical role such as Solutions Architecture, Sales Engineering, Technical Consulting, Implementation, Customer Success Engineering, Support Engineering, or a related function
- Strong written, verbal, and presentation skills
- Ability to communicate clearly with executives, business users, and technical teams
- Ability to manage multiple priorities and work across a shared queue or pooled model
- Reliable follow-through
- Structured problem-solving skills
- Ability to connect customer requirements to a practical solution path
- Experience collaborating cross-functionally in a fast-moving SaaS or technology organization
- Willingness to work through ambiguity, seek feedback, and continuously improve technical and commercial skills
- Junior-level technical foundation with ability to learn SaaS products, CX workflows, APIs, integrations, and solution patterns quickly
- Familiarity with RESTful APIs, JSON, webhooks, authentication, SDKs, data flows, and common integration concepts
- Ability to read technical documentation and basic architecture diagrams
- Familiarity with customer support, CRM, contact center, digital engagement, messaging, analytics, workflow, or adjacent CX technologies is a plus
- Preferred: experience supporting CX, CRM, customer service, contact center, digital engagement, or enterprise SaaS solutions
- Preferred: experience with AI product adoption, prompt design, workflow automation, analytics, or responsible AI practices
- Preferred: familiarity with cloud platforms, integration patterns, data modeling, security concepts, or technical discovery frameworks
- Preferred: experience creating demos, technical enablement, reusable assets, or standardized sales processes
Benefits
Comp & perks- Hybrid way of working with flexibility to work remotely for part of the week
- Inclusive workplace experience
- Reasonable accommodations for applicants with disabilities and disabled veterans
- Equal opportunity employment
- AI or automated decision systems may be used to screen or evaluate applications in accordance with company guidelines and applicable law