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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in strategic planning, portfolio management, and executive communication within People/HR operations. Proven ability to manage budgets, influence senior leaders, and facilitate cross-functional initiatives in a global technology environment.
Highest-signal resume keywords
10+ Years Experience In Business Strategy4+ Years Partnering With C-Suite LeadersExperience Leading Enterprise PlanningStrong Executive Communication SkillsData-Informed Approach To Budgeting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business OperationsProgram ManagementPortfolio ManagementFinancial PlanningBudget ManagementExecutive-Level Material DevelopmentData AnalysisStrategic PlanningCross-Functional Initiative LeadershipPeople/HR Operations
Soft Skills
Sound JudgmentDiscretionInfluencing Without AuthorityCalm Approach To AmbiguityFlexibility
Tools & Technologies
AI-Enabled ToolsPlanning ToolsPortfolio Management ToolsAnalytics Tools
Industry Keywords
Global TechnologySaaS Company3,000+ Employee OrganizationLeadership Team Operating RhythmsEmployee Engagement Events
About the role
Key responsibilities & impact- Partner with the Chief People Officer to shape and execute the People team’s strategic priorities, annual plans, and operating cadence
- Lead portfolio management across People initiatives, including outcomes, dependencies, resourcing, risks, decisions, trade-offs, and progress
- Own the People team planning process and budget rhythm with Finance and functional leaders, including forecasting, reporting, and investment recommendations
- Prepare Board and executive-level discussions with clear narratives, materials, and follow-through for People-related topics
- Plan and facilitate People Leadership Team offsites, including agendas, pre-reads, decision capture, and action accountability
- Lead planning and coordination of People Team All Hands and engagement events for a global team
- Participate in the People Leadership Team and Zendesk’s Chief of Staff community
- Build cross-functional partnerships and share effective operating practices
- Lead high-priority, confidential, and ambiguous special projects for the Chief People Officer from diagnosis through measurable results
Requirements
What you’ll need- 10+ years of experience in business strategy, business operations, People/HR operations, consulting, program management, or a related strategic role
- 4+ years partnering directly with C-suite or senior executive leaders in a Chief of Staff, strategy, operations, or equivalent capacity
- Experience leading enterprise or functional planning, portfolio management, and cross-functional initiatives with multiple senior stakeholders
- Experience developing executive- and Board-level materials, including synthesizing business, financial, and people data into clear recommendations
- Demonstrated experience managing budgets, forecasting, or financial planning in partnership with Finance
- Strategic operator’s mindset
- Strong executive communication skills
- Sound judgment and discretion handling sensitive employee, organizational, and business information
- Data-informed approach to prioritization, portfolio management, budgeting, and performance reporting
- Ability to influence senior leaders and build trust without formal authority
- Calm, flexible approach to ambiguity and competing priorities
- Comfort using AI-enabled tools responsibly, validating outputs and protecting sensitive information
- Experience supporting a Chief People Officer, CHRO, or senior leadership team in a global technology or SaaS company preferred
- Experience in a 3,000+ employee, multi-region organization undergoing growth, transformation, or significant operating change preferred
- Experience designing leadership-team operating rhythms, offsites, employee communications, or large-scale engagement events preferred
- Experience using planning, portfolio management, and analytics tools preferred
Benefits
Comp & perks- Bonus eligibility
- Benefits eligibility
- Related incentives
- Hybrid working arrangement with flexibility to work remotely for part of the week
- In-person collaboration, connection, and learning at Zendesk offices
- Reasonable accommodations for applicants with disabilities and disabled veterans