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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in business strategy, operations, and People/HR management, with a strong focus on executive communication, financial planning, and portfolio management. Proven ability to lead cross-functional initiatives and manage sensitive information with sound judgment.
Highest-signal resume keywords
10+ Years Experience In Business Strategy4+ Years Partnering With C-Suite LeadersExperience Leading Portfolio ManagementStrong Executive Communication SkillsData-Informed Approach To Budgeting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business StrategyPortfolio ManagementFinancial PlanningBudget ManagementProgram ManagementExecutive-Level Material DevelopmentCross-Functional Initiative LeadershipForecastingData AnalysisRisk Management
Soft Skills
Strong JudgmentInfluencing Senior LeadersBuilding TrustCalm Approach To AmbiguityFlexibility
Tools & Technologies
AI-Enabled Tools
Industry Keywords
People OperationsChief Of StaffExecutive LeadershipStakeholder ManagementOrganizational Development
About the role
Key responsibilities & impact- Partner with the Chief People Officer to shape and execute People team strategic priorities, annual plans, and operating cadence
- Lead portfolio management across People initiatives, including outcomes, dependencies, resourcing, risks, decisions, and progress
- Own the People team planning process and budget rhythm with Finance and functional leaders
- Manage forecasting, reporting, and investment recommendations
- Prepare Board and executive-level discussions, narratives, materials, and follow-through for People-related topics
- Plan and facilitate People Leadership Team offsites
- Lead planning and coordination of People Team All Hands and engagement moments
- Serve on the People Leadership Team and Zendesk’s Chief of Staff community
- Lead high-priority, confidential, and ambiguous special projects for the Chief People Officer from diagnosis through measurable results
Requirements
What you’ll need- 10+ years of experience in business strategy, business operations, People/HR operations, consulting, program management, or a related strategic role
- 4+ years partnering directly with C-suite or senior executive leaders in a Chief of Staff, strategy, operations, or equivalent capacity
- Experience leading enterprise or functional planning, portfolio management, and cross-functional initiatives with multiple senior stakeholders
- Experience developing executive- and Board-level materials, including synthesizing business, financial, and people data into clear recommendations
- Demonstrated experience managing budgets, forecasting, or financial planning in partnership with Finance
- Strategic operator’s mindset
- Strong executive communication skills
- Sound judgment and discretion handling sensitive employee, organizational, and business information
- Data-informed approach to prioritization, portfolio management, budgeting, and performance reporting
- Ability to influence senior leaders and build trust without formal authority
- Calm, flexible approach to ambiguity and competing priorities
- Comfort using AI-enabled tools responsibly, validating outputs and protecting sensitive information
Benefits
Comp & perks- Bonus eligibility
- Benefits eligibility
- Related incentives
- Flexible remote work for part of the week
- Hybrid way of working with in-person collaboration, connection, and learning at Zendesk offices
- Reasonable accommodations for applicants with disabilities and disabled veterans