CIO Communications & Operations Lead

Zendesk

. Own the CIO-wide communications strategy, calendar, narrative, and editorial standards .

Posted 10/27/2026full-timeRemote • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executive communications and change management, with a strong ability to translate complex topics for diverse audiences. Proficient in coordinating high-level meetings and developing strategic communication plans while maintaining discretion and trust.

Highest-signal resume keywords

Executive CommunicationsChange ManagementStrategic CommunicationsProject CoordinationAI Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementExecutive CommunicationsStrategic CommunicationsProject CoordinationAgenda DevelopmentDecision TrackingStakeholder EngagementImpact AssessmentCommunication PlanningTranslation of Technical Subjects

Soft Skills

Strong Executive PresenceDiscretionJudgmentTrust BuildingComfort with Ambiguity

Tools & Technologies

AI ToolsAutomation ToolsWorkflow Design

Industry Keywords

Complex Technology OrganizationGlobal WorkforceStakeholder MappingEngagement PlansFeedback Measurement

About the role

Key responsibilities & impact

Own the CIO-wide communications strategy, calendar, narrative, and editorial standards
Advise the VP and CIO leadership team on messaging, timing, channels, sequencing, and risks
Draft, edit, and coordinate executive communications, all-hands content, announcements, FAQs, talking points, presentations, pre-reads, and follow-ups
Translate complex technical, operational, workforce, and portfolio topics for technical and nontechnical audiences
Coordinate communications across CIO functions and maintain the communications intake process
Gather feedback and engagement signals and adjust content and channels based on evidence
Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture
Prepare CIO leaders for key engagements with briefs, decision points, stakeholder context, objectives, and follow-up actions
Orchestrate CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums
Develop agendas, coordinate pre-reads, capture decisions and action items, and track follow-through
Identify dependencies, unresolved decisions, and risks; provide options and recommendations
Coordinate schedules, materials, logistics, and handoffs with executive assistants and operations leads
Handle sensitive information with discretion and maintain executive materials, stakeholder context, decision records, and action tracking
Lead change planning, stakeholder mapping, impact and readiness assessments, engagement plans, and adoption measures
Connect communications to practical enablement and coach leaders on sponsorship, sequencing, team conversations, and resistance
Track change dependencies, risks, readiness, adoption, and feedback; recommend course corrections
Use approved AI tools and automation for research, synthesis, drafting, meeting preparation, action tracking, translation support, and tailored content
Build AI-assisted workflows, verify AI-generated outputs, protect sensitive information, and measure productivity improvements
Partner with program sponsors, program managers, and functional leaders on communications for priority initiatives through launch and sustained adoption
Develop audience-specific communication plans and materials and coordinate communications across related workstreams
Monitor engagement, understanding, readiness, and adoption signals to keep initiatives on track

Requirements

What you’ll need

Significant experience in executive communications, strategic communications, change communications, or a related discipline
Experience supporting senior executives in a complex technology organization strongly preferred
Native or equivalent professional-level English communication and writing skills
Experience advising senior leaders and translating strategy, technical subjects, and organizational change into actionable messages
Strong executive presence, discretion, judgment, and ability to build trust across levels, functions, and geographies
Experience with executive meeting cadence, agenda and pre-read development, decision and action tracking, and complex calendar or event coordination
Practical change management experience, including impact assessment, stakeholder engagement, readiness, adoption, and feedback measurement
Excellent organization and project coordination skills; ability to manage multiple concurrent priorities while maintaining accuracy and dependable follow-through
Fluency with AI tools and automation, including designing useful workflows and responsibly validating outputs
Comfort working with ambiguity, shifting priorities, sensitive topics, and a global, distributed workforce
Bachelor’s degree or equivalent practical experience in communications, business, organizational change, or a related field
Spanish is an advantage
Must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico)
Flexibility for occasional early or late meetings across global time zones
Eligibility and willingness to travel to US and other worldwide locations, estimated at 10–15%

Benefits

Comp & perks

Flexible work remotely for part of the week as part of Zendesk’s hybrid way of working
Eligibility and willingness to travel to US and other worldwide locations, estimated at 10–15%