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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B sales, particularly within SaaS and AI technology, with a strong focus on exceeding sales targets and managing complex sales cycles. Proven ability to build relationships with executive-level stakeholders and leverage data insights to drive customer success and revenue growth.
Highest-signal resume keywords
B2B Sales ExperienceSaaS Sales ExpertiseComplex Sales Cycle ManagementCustomer Relationship ManagementAI Technology Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementConsultative SellingValue-Based SellingPipeline ManagementForecasting
Soft Skills
Exceptional Presentation SkillsNegotiation SkillsCollaboration SkillsContinuous Professional Growth
Tools & Technologies
SalesforceOutreachClari
Industry Keywords
AI-Driven SolutionsCustomer Experience (CX)Tech EcosystemCross-Sell OpportunitiesUpsell Opportunities
About the role
Key responsibilities & impact- Drive top-line revenue growth by acquiring new Commercial customers across the Bay Area
- Execute strategies that expand Zendesk’s footprint within the tech ecosystem
- Manage full-cycle sales from prospecting through close
- Manage and nurture customer relationships to maximize satisfaction, retention, and long-term success
- Promote adoption of Zendesk’s AI-driven intelligent CX platform
- Identify and pursue cross-sell and upsell opportunities for AI-enabled solutions
- Use data insights, intent signals, and adoption analytics to target high-potential customers
- Align Zendesk products with customer business objectives and measurable ROI
- Lead complex and competitive sales cycles using consultative and value-based selling
- Maintain a qualified pipeline and accurate forecasting
- Exceed quarterly and annual revenue goals
- Build relationships with executive-level stakeholders
- Collaborate cross-functionally to improve strategy, execution, and customer outcomes
- Track KPIs and deal progression across the territory
Requirements
What you’ll need- BA/BS degree or equivalent experience required
- 3+ years of B2B sales or solution engineering experience, preferably in SaaS or AI technology
- Proven track record of exceeding sales targets
- Experience navigating complex sales cycles and renewals, including value-centric, multi-month processes
- Experience managing and expanding customer relationships across multiple decision-making levels
- Ability to sell to VP and C-level executives in person and virtually
- Exceptional presentation, negotiation, and closing skills
- Strong collaboration skills and passion for continuous professional growth
- Understanding of AI, automation, and CX technology trends, with ability to translate technical value into business outcomes
- Experience developing and leveraging territory and account plans
- Familiarity with Salesforce, Outreach, and Clari
- Willingness to travel as needed across the Bay Area
- Ability to work onsite at the local office for part of the week
Benefits
Comp & perks- Commission as part of 50/50 base/commission pay mix
- Potential bonus, benefits, or related incentives
- Hybrid work arrangement with remote flexibility for part of the week
- Onsite connection, collaboration, learning, and celebration
- Reasonable accommodations for applicants with disabilities and disabled veterans