Commercial Account Executive

Zendesk

. Acquire new commercial customers and develop AI-driven account expansion strategies .

Posted 11/6/2026full-timeUnited StatesMid-LevelSenior💰 $95,500 - $143,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B sales and solution engineering, with a strong focus on AI-driven strategies and customer relationship management. Proven ability to exceed sales targets through effective communication, negotiation, and the use of advanced digital sales tools.

Highest-signal resume keywords

B2B Sales ExperienceAI Product KnowledgeSalesforce ProficiencyComplex Sales Cycle ManagementCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Expansion StrategiesPredictive AnalyticsData-Backed ROI DevelopmentSales Target AchievementTechnical Sales Conversations

Soft Skills

Advanced Communication SkillsNegotiation SkillsCollaborative MindsetProactive LearningAdaptation Skills

Tools & Technologies

SalesforceOutreachClariAI ToolsDigital Engagement Tools

Industry Keywords

SaaSCustomer ExperienceExecutive-Level EngagementsMarket TrendsCross-Sell and Upsell Opportunities

About the role

Key responsibilities & impact

Acquire new commercial customers and develop AI-driven account expansion strategies
Use data insights, AI-powered customer intent analysis, and adoption history to prospect, optimize retention, and identify cross-sell and upsell opportunities
Manage and nurture customer relationships using digital engagement and automation tools
Lead complex sales cycles and craft tailored, outcome-oriented solutions
Build and manage a robust pipeline using predictive analytics and automation
Maintain accurate forecasts and exceed quarterly and annual revenue goals
Articulate the value and business impact of Zendesk solutions, including AI products
Develop and present data-backed ROI and value cases
Track and communicate realized customer impact to support partnerships and upsell opportunities
Establish executive sponsorship with decision-makers and key champions
Collaborate with Solutions Engineers, AI Specialists, and internal teams on innovative solutions and sales execution
Conduct technical conversations about AI product architecture and integrations
Monitor AI market trends and competitor activity to inform deal strategies and go-to-market strategy
Use AI tools to automate workflows, predict customer needs, and personalize outreach
Coordinate cross-functional Zendesk teams to deliver complex solutions and exceed account growth targets
Travel regionally and nationally as business needs dictate

Requirements

What you’ll need

BA/BS degree or equivalent relevant experience required
At least 3 years of success in B2B sales or solution engineering, ideally in SaaS
Proven record of exceeding sales targets
Ability to navigate and close complex, value-centric sales cycles, including executive-level engagements
Experience nurturing and expanding relationships across organizational levels, including VP and C-suite clients
Advanced communication, negotiation, and deal-closing skills, face-to-face and with remote technology
Proficiency with AI, analytics, and digital sales tools such as Salesforce, Outreach, and Clari
Entrepreneurial, collaborative mindset with proactive learning and adaptation
Deep understanding of technology and AI trends and their impact on customer experience and business value
Experience developing and leveraging account and territory plans grounded in measurable KPIs
Willingness and availability to travel regionally and nationally as business needs dictate

Benefits

Comp & perks

Commission as part of 50/50 base/commission pay mix
Bonus, benefits, or related incentives may be available
Hybrid working model
Flexibility to work remotely for part of the week
In-person collaboration, connection, and learning at Zendesk offices
Reasonable accommodations for applicants with disabilities and disabled veterans