Director, Global Employee Relations

Zendesk

. Drive transformational change in Zendesk’s Employee Relations offering from a reactive function to a proactive center of excellence .

Posted 11/3/2026full-timeUnited StatesLead💰 $202,000 - $302,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Employee Relations and labor law, with a strong ability to lead global initiatives and navigate complex employee relations issues in diverse environments. Possesses exceptional interpersonal skills and a proactive strategic mindset to influence outcomes and mitigate risks.

Highest-signal resume keywords

Employee Relations ExpertiseLabor Law KnowledgeComplex Issue ResolutionData Analytics and ReportingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee RelationsLabor LawData AnalyticsReporting CapabilitiesInvestigationsPerformance ManagementConflict ResolutionPolicy DevelopmentRisk MitigationContinuous Improvement

Soft Skills

Interpersonal SkillsJudgmentDiscretionProactive ThinkingCollaboration

Industry Keywords

Global Employee RelationsInternational Labor PracticesMulticultural EnvironmentWorkforce ReductionsHarassmentDiscriminationUnfair Dismissal

About the role

Key responsibilities & impact

Drive transformational change in Zendesk’s Employee Relations offering from a reactive function to a proactive center of excellence
Build Employee Relations data analytics and reporting capabilities
Foster continuous improvement and implement best practices and innovative solutions
Develop relationships across the People organization, especially HR Business Partnering
Monitor and analyze employee relations trends to inform decisions and policy development
Maintain in-depth knowledge of employee relations practices across Zendesk’s global locations
Advise and counsel the business on investigations, performance management, harassment, discrimination, workforce reductions, and unfair dismissal
Lead or guide complex investigations
Deliver recommendations that influence outcomes and mitigate risk
Lead resolution of complex employee relations issues
Partner with employment legal on risk mitigation and employment strategies

Requirements

What you’ll need

Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives
Broad knowledge of international labor practices
Experience navigating complex employee relations issues in a multicultural and multinational business environment
Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization
Exceptional ability to exercise considerable judgment, conflict resolution, and discretion in sensitive, complex, or ambiguous situations
Ability to prioritize and work proactively in a fast-paced environment with time-sensitive deadlines
Independent work style, balancing collaboration with minimal supervision
Proactive strategic thinker with a high degree of integrity and professionalism

Benefits

Comp & perks

Bonus eligibility
Benefits eligibility
Related incentives
Hybrid work with flexibility to work remotely for part of the week
In-person connection, collaboration, and learning at Zendesk offices
Reasonable accommodations for applicants with disabilities and disabled veterans