Enterprise Account Executive

Zendesk

. Create and maintain qualified net-new pipeline to meet or exceed quota .

Posted 10/14/2026full-timeUnited StatesSeniorLead💰 $170,000 - $255,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in B2B SaaS sales, focusing on value-based discovery, deal ownership, and executive engagement. Proficient in managing complex sales processes, building ROI narratives, and leveraging CRM tools for pipeline management and forecasting.

Highest-signal resume keywords

B2B SaaS Sales ExperienceValue-Based DiscoveryExecutive EngagementCRM ManagementNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quota AttainmentDeal OwnershipROI Narrative DevelopmentPipeline ManagementForecast Discipline

Soft Skills

Prospecting DisciplineComplex Deal JudgmentStakeholder Alignment

Tools & Technologies

ZendeskCRM Software

Industry Keywords

AIAutomationCustomer Experience (CX)Service OperationsGo-To-Market Execution

About the role

Key responsibilities & impact

Create and maintain qualified net-new pipeline to meet or exceed quota
Lead prospecting-to-close processes including discovery, qualification, value mapping, mutual action planning, business-case development, negotiation, contracting, and close
Translate customer priorities and service-operation challenges into Zendesk platform and AI value propositions
Build executive and multi-threaded alignment across customer stakeholders
Own commercial strategy, deal progression, and negotiation within approved guardrails
Orchestrate Solution Engineers, Product Specialists, Marketing, SDR/BDR partners, ecosystem partners, and leadership
Maintain accurate CRM data, pipeline health, forecast discipline, and early risk visibility
Document customer goals, stakeholders, use cases, commitments, and success conditions for handoff
Return market, competitor, and buyer insights to improve go-to-market execution
Discuss AI, automation, CX, and platform value at the business level while bringing specialists in for deeper validation

Requirements

What you’ll need

Typically 8–12 years of related experience
Complex B2B SaaS new-business selling experience
Value-based discovery and commercial deal ownership
Demonstrated prospecting discipline, quota attainment or equivalent growth results
Executive engagement and complex deal judgment
Ability to discuss AI, automation, service operations, CX, and platform value credibly
Ability to build ROI narratives, manage deal economics, and negotiate thoughtfully
CRM, forecast, and operating discipline
Experience with executive and multi-threaded selling across business, technology, security, finance, procurement, and economic buying stakeholders
No specific credential required where equivalent demonstrated experience, capability, and track record are present

Benefits

Comp & perks

Bonus, benefits, or related incentives may be available
Hybrid work arrangement with remote flexibility for part of the week
Onsite connection, collaboration, learning, and celebration
Reasonable accommodations for applicants with disabilities and disabled veterans