Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Zendesk

Principal IAM Engineer

Zendesk

. Design, build, test and operate complex IAM solutions .

Posted 11/11/2026full-timeAustin • Texas • United StatesLead💰 $193,000 - $289,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and delivering complex Identity and Access Management (IAM) solutions, with a strong focus on identity lifecycle automation, authentication, and access governance. Proven ability to influence stakeholders, coach teams, and translate business requirements into technical solutions.

Highest-signal resume keywords
IAM Solutions DeliveryIdentity Lifecycle AutomationSAML, OpenID Connect, OAuth 2.0, SCIMAPIs and Scripting AutomationBusiness Systems Analysis

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Identity LifecycleAuthenticationAuthorizationProvisioningAccess GovernanceLeast-Privilege AccessArchitecture DefinitionIntegration PatternsRoot-Cause AnalysisRequirements Traceability
Soft Skills
Excellent CommunicationStakeholder ManagementCoachingInfluencingConflict Resolution
Industry Keywords
IAMIdentity ServicesAccess ReviewsService OwnershipAutomated TestingUser Acceptance TestingDiscovery WorkshopsTechnical Capability BuildingBusiness-to-Technical TranslationOperational Practices

About the role

Key responsibilities & impact
  • Design, build, test and operate complex IAM solutions
  • Develop identity lifecycle automation, authentication, provisioning, integrations and access governance
  • Build maintainable automation with APIs and scripting using version control, peer review and automated tests
  • Establish IAM service ownership, engineering standards, operating practices and a prioritized roadmap
  • Create reusable architecture and integration patterns and measure service reliability and business outcomes
  • Define target and reference architectures for identity services, integrations and authorization models
  • Document design decisions, evaluate build-versus-buy options and balance security, cost, scalability and reliability
  • Create sequenced implementation and migration plans
  • Review proposed designs with engineering, Security and application owners
  • Develop shared identity strategy for human, service, workload and agent identities
  • Define least-privilege access, roles and entitlements; support access reviews, remediation and audit evidence
  • Improve monitoring and troubleshoot incidents through root-cause analysis
  • Maintain runbooks and tested rollback and recovery procedures
  • Lead discovery workshops and translate business outcomes into traceable requirements and acceptance criteria
  • Partner with users on user acceptance testing and resolve gaps before release
  • Coach engineers and business systems analysts through pairing, design reviews and reusable guidance
  • Resolve cross-team disagreements and document exceptions
  • Partner with IAM, Security, HRIS, application owners, service desk and business stakeholders
  • Contribute directly as an individual contributor, leading through expertise, coaching and influence without direct reports

Requirements

What you’ll need
  • Demonstrated hands-on delivery of complex IAM solutions
  • Technical depth in identity lifecycle, authentication, authorization, provisioning and access governance
  • Experience with SAML, OpenID Connect, OAuth 2.0 and SCIM
  • Sound judgment applying least privilege and managing human, service, workload and agent identities
  • Experience shaping and delivering architecture across interconnected identity platforms and business systems
  • Practical experience with APIs, scripting and tested automation
  • Ability to diagnose identity integration failures
  • Strong business systems analysis experience, including discovery, facilitation, process analysis, requirements reconciliation and business-to-technical translation
  • Experience defining measurable outcomes, maintaining requirements traceability and supporting acceptance testing
  • Excellent communication and stakeholder management
  • Experience building technical capability through coaching and design review
  • Ability to influence across teams and resolve competing priorities
  • United States work location eligibility implied by the US-specific salary and listed locations

Benefits

Comp & perks
  • Bonus eligibility
  • Benefits eligibility
  • Related incentives
  • Hybrid working arrangement with flexibility to work remotely for part of the week
  • Inclusive workplace
  • Reasonable accommodations for applicants with disabilities and disabled veterans