Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Zendesk

Principal Partner Sales Executive

Zendesk

. Execute the partner-sourced and partner-influenced CCaaS revenue plan across EMEA and APAC .

Posted 10/26/2026full-timeRemote • France, Spain, Netherlands, PortugalLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner/channel sales and alliance management within the SaaS industry, with a strong focus on CCaaS, customer experience, and AI strategy. Proven ability to recruit, onboard, and scale partners while driving revenue growth across EMEA and APAC markets.

Highest-signal resume keywords
Partner/Channel Sales ExperienceQuota-Carrying ExperienceCCaaS and Contact Center ExpertiseAI Strategy ArticulationCross-Functional Team Coordination

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Partner RecruitmentRevenue GenerationForecastingPipeline ManagementOnboarding ProcessesPerformance MetricsCustomer Experience SolutionsAI FluencySaaS SalesCommercialization of AI/ML
Soft Skills
Strong Communication SkillsPresentation SkillsCultural AdaptabilityCollaboration
Tools & Technologies
ZendeskCRM SystemsPartner Marketing Programs
Industry Keywords
CCaaSContact Center TransformationCustomer ExperienceBPOs/MSPsTechnology AlliancesEMEAAPACVoice SolutionsWorkforce EngagementPartner Monetization

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Execute the partner-sourced and partner-influenced CCaaS revenue plan across EMEA and APAC
  • Convert market insight into repeatable partner go-to-market motions
  • Recruit, onboard, and scale CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances
  • Build partner capabilities across contact center transformation, voice, AI, automation, and customer experience solutions
  • Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners
  • Coordinate with Zendesk account teams and partner sellers to increase win rates and deal velocity
  • Develop repeatable onboarding, enablement, packaged offerings, and service-led plays
  • Communicate Zendesk’s AI and CCaaS strategy to partners and customers
  • Maintain partner pipeline health, forecast accuracy, and regular performance reviews across EMEA and APAC
  • Escalate opportunities and risks through appropriate internal cadences
  • Collaborate with Sales, Marketing, Product, Solutions Consulting, and Customer Success teams
  • Share regional and partner feedback with Product and Engineering to shape the CCaaS and AI roadmap

Requirements

What you’ll need
  • 8+ years in partner/channel sales, alliance management, or partner GTM roles within SaaS/software
  • Quota-carrying experience
  • Experience recruiting and scaling partners and driving partner-influenced revenue across EMEA and/or APAC
  • Experience closing or influencing partner-led CCaaS, contact center, customer experience, or related SaaS deals
  • Experience influencing cross-functional internal teams and coordinating complex regional partner motions
  • Strong understanding of the contact center ecosystem, including SIs, resellers, BPOs/MSPs, technology alliances, and cloud or communications providers
  • Practical AI fluency, including articulating AI strategy, concrete use cases, and partner monetization opportunities
  • Strong communication and presentation skills
  • Ability to work across multiple countries, cultures, and time zones
  • Operational focus on pipeline metrics, forecasting, partner performance, and repeatable onboarding processes
  • Preferred: experience operating across EMEA and APAC markets
  • Preferred: experience with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions
  • Preferred: experience packaging partner-ready offerings, implementation services, or service-led plays
  • Preferred: experience with co-funded partner marketing programs and measuring partner ROI
  • Preferred: exposure to commercializing AI/ML capabilities through partners
  • Fluency in additional EMEA or APAC languages is a plus

Benefits

Comp & perks
  • Hybrid way of working with flexibility to work remotely for part of the week
  • Inclusive workplace experience
  • Reasonable accommodations for applicants with disabilities and disabled veterans