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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving growth and adoption of AI products, with a strong focus on Conversational AI solutions and the ability to build tailored demonstrations for clients. Proven track record in exceeding sales quotas and developing strategic plans for account management and new business development.
Highest-signal resume keywords
Quota-Carrying Sales ExperienceConversational AI SolutionsAI Agent Portfolio KnowledgeSales Enablement InitiativesCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Quota AchievementStrategic Account PlanningAI Product DemonstrationCommercial Model ConstructionForecasting Automation Rates
Soft Skills
Excellent Communication SkillsInterpersonal Skills
Tools & Technologies
Zendesk AI SolutionsAI Technologies
Industry Keywords
CX SpaceOverlay AE RoleProofs of ConceptCross-Sell OpportunitiesMarket Insights
About the role
Key responsibilities & impact- Drive growth and adoption of the full suite of AI products
- Prospect, demonstrate, and close deals as a quota-carrying overlay specialist
- Work alongside the Core Account Executive team within the EMC segment in the AMER region
- Own and exceed sales quotas within a defined Zendesk territory
- Develop and execute strategic plans for existing accounts and new business
- Build customer relationships and align Zendesk AI solutions with business goals
- Lead and support approved AI proofs of concept
- Identify expansion and cross-sell opportunities with the AI Success team
- Construct commercial models and advise on usage requirements and forecasted automation rates
- Serve as an AI subject matter expert and lead sales enablement initiatives
- Communicate product updates, sales plays, and market insights to Core AEs
- Provide insights, value-based recommendations, and guidance in large deal pursuits
- Build and present tailored AI Agent portfolio demonstrations
Requirements
What you’ll need- Proven experience in a quota-carrying sales role
- Focus on Conversational AI solutions or the CX space preferable
- Track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Willingness to travel as needed
- Experience in an overlay AE/co-sell role preferable
- In-depth practical knowledge and understanding of the AI Agent portfolio
- Ability to build and present demos tailored to customer needs
- In-depth knowledge of artificial intelligence technologies and their practical application in contact centres
- Must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico)
Benefits
Comp & perks- Hybrid way of working, with flexibility to work remotely for part of the week
- Inclusive workplace experience
- Reasonable accommodations for applicants with disabilities and disabled veterans
- Equal opportunity employment