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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B SaaS sales with a focus on customer experience, driving revenue growth through strategic account management and pipeline development. Proficient in navigating complex sales cycles and building relationships with key decision-makers to exceed sales targets.
Highest-signal resume keywords
B2B SaaS Sales ExperiencePipeline DevelopmentCustomer Relationship ManagementPresentation and Negotiation SkillsSalesforce Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Target AchievementValue SellingAccount Expansion StrategiesCross-SellingForecastingSales Cycle ManagementData Insights UtilizationCustomer Retention StrategiesBusiness Case DevelopmentTerritory Planning
Soft Skills
Collaboration SkillsCommunication SkillsNegotiation SkillsPresentation SkillsContinuous Professional Growth
Tools & Technologies
SalesforceClariRemote Technology
Industry Keywords
Customer ExperienceCommercial SalesAccount ManagementExecutive SponsorshipB2B Sales
About the role
Key responsibilities & impact- Drive top-line revenue growth by acquiring new commercial customers and developing account-expansion strategies
- Own net-new-logo acquisition and proactively source and build a personal pipeline of opportunities
- Manage and nurture customer relationships to maximize satisfaction, retention, and strategic partnerships
- Identify and pursue cross-sell opportunities for additional products and services
- Use data insights, customer intents, and adoption history to prospect clients and improve retention, conversion, and expansion
- Understand and communicate Zendesk product benefits in alignment with customers’ business objectives
- Lead complex and competitive sales cycles using value selling and compelling business cases
- Develop a robust qualified-opportunity pipeline and maintain accurate forecasts
- Establish executive sponsorship and build relationships with decision-makers and champions
- Collaborate with internal teams to improve sales strategies and execution
- Exceed quarterly and annual revenue goals using weekly and monthly KPIs
- Grow Zendesk’s Commercial/Mid-Market account base in the Philippines by adding new customers and closing deals across varying sizes and sales cycles
Requirements
What you’ll need- BA/BS degree or equivalent experience required
- At least 8 years of B2B SaaS sales experience, preferably in the Customer Experience industry
- Proven record of exceeding sales targets
- Ability to communicate in English and Tagalog is essential
- Ability to create and scale a pipeline of new business opportunities
- Expertise navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof-of-concept stages
- Experience managing and expanding customer relationships at various levels
- Exceptional presentation, negotiation, and deal-closing skills
- Experience selling to VP and C-level executives in person and using remote technology
- Strong collaboration skills and drive for continuous professional growth
- Strong knowledge of industry trends and ability to build relationships with key decision-makers
- Experience creating and leveraging territory and account plans
- Familiarity with sales tools such as Salesforce and Clari
Benefits
Comp & perks- Hybrid way of working with flexibility to work remotely for part of the week
- Opportunity to connect, collaborate, and learn in person at Zendesk offices
- Inclusive workplace focused on diversity, equity, and inclusion
- Reasonable accommodations for applicants with disabilities and disabled veterans