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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in AI Services Consulting, with a focus on building high-performing teams and establishing effective delivery methodologies. Proven ability to leverage analytics for customer success and financial outcomes while driving product adoption and transformation.
Highest-signal resume keywords
AI Services LeadershipEnterprise SaaS ExperiencePeople LeadershipExecutive CommunicationOperational Model Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI TransformationProfessional ServicesSolutions ConsultingCustomer SuccessTechnical Account ManagementFinancial AnalyticsDelivery MethodologyGovernance StandardsCapacity ModelingPredictive Insights
Soft Skills
Change LeadershipCoachingSuccession PlanningExecutive Influence
Certifications & Qualifications
Advanced DegreeExecutive AI Credentials
Industry Keywords
Enterprise TechnologySaaSGenerative AIMarket ExpertiseCustomer Value
About the role
Key responsibilities & impact- Set the global direction and scale a high-performing AI Services Consulting organization
- Build the organization, leadership bench, role architecture, capacity model, and career paths required for global scale
- Own enterprise delivery performance and value realization
- Establish outcomes, quality standards, operating metrics, and executive escalation mechanisms for AI engagements
- Shape a repeatable global AI go-to-customer motion
- Define the service portfolio, engagement principles, delivery methodology, standards, governance, and investment roadmap
- Forecast demand, shape capacity and coverage, balance utilization with customer outcomes, and manage staffing, scope, investment, and margin tradeoffs
- Establish performance systems, success measures, and review cadences connecting AI delivery to customer and financial outcomes
- Partner with Sales, Customer Success, Product, Engineering, Finance, and regional leaders
- Develop directors, senior managers, and consultants through expectations, coaching, succession planning, knowledge systems, and product readiness
- Improve product, tooling, and enablement through field feedback
Requirements
What you’ll need- 12+ years in Professional Services, Consulting, Technical Account Management, Solutions Consulting, or a related enterprise SaaS function
- Significant experience leading AI-related services, transformation, or product adoption
- 8+ years of people leadership experience, including leading through leaders and building globally distributed, customer-facing organizations
- Senior-level go-to-customer and operating-model leadership experience within enterprise technology or SaaS
- Experience spanning Professional Services/Consulting, Customer Success, Technical Account Management, Solutions Engineering, or related functions
- Experience using customer, adoption, delivery, and financial analytics to shape portfolio decisions and improve retention, expansion, customer value, and margin
- Bachelor's degree in Business, Computer Science, Engineering, or a related field
- Demonstrated product and market expertise translating generative AI capabilities, integrations, technical requirements, and responsible-use considerations into differentiated services and business outcomes
- Proven executive influence with Product and Engineering
- Track record of building or scaling operating mechanisms and predictive insights
- Exceptional executive communication and change leadership
- Advanced degree or relevant executive, AI, consulting, or program leadership credentials preferred
Benefits
Comp & perks- Bonus, benefits, or related incentives may be available
- Hybrid work arrangement with remote work for part of the week
- Onsite connection, collaboration, learning, and celebration
- Reasonable accommodations for applicants with disabilities and disabled veterans
