Senior Engagement Manager

Zendesk

. Serve as the lead point of contact for major clients and nurture long-term stakeholder relationships, including with C-suite executives .

Posted 9/18/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex projects and client relationships, with a strong focus on strategic oversight and mentorship. Proficient in project management methodologies and tools, with a solid foundation in business and financial acumen.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementLeadership and MentorshipStrategic OversightSaaS Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementContract NegotiationFinancial Impact AnalysisRisk ManagementAnalytical Thinking

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-SolvingTeam CollaborationAdaptability

Tools & Technologies

Project Management SoftwareCRM Tools

Certifications & Qualifications

PMPPRINCE2SAFESCRUM

Industry Keywords

ConsultancyProfessional ServicesSaaSAI ModelsStakeholder Engagement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Serve as the lead point of contact for major clients and nurture long-term stakeholder relationships, including with C-suite executives
Oversee complex projects from inception through completion, meeting client expectations, budget constraints, and quality standards
Refine and evolve project delivery methodologies
Mentor junior engagement managers and other team members
Identify project risks and bottlenecks and implement proactive solutions
Provide strategic oversight and ensure alignment with client objectives and internal goals
Support proposal development, contract negotiation, and sales opportunity closure
Maintain industry expertise and provide value-added client recommendations
Collaborate with sales, marketing, product development, and other departments
Manage individual projects and portfolios profitably

Requirements

What you’ll need

Over 5+ years of proven experience in client-facing roles in a consultancy or professional services environment, with significant leadership responsibilities
Demonstrated ability to manage complex projects and multiple engagements simultaneously
Exceptional leadership skills, with experience mentoring team members and advancing organizational capabilities
Strong strategic and analytical thinking skills
Excellent interpersonal and communication skills
Proficiency in project management software and CRM tools
Bachelor’s degree in Business, Management, or a related field
Experience with the creation of and financial impacts of all contract types (FF, T&M, FFM, FTE, etc.)
Ability and willingness to travel up to 25%
Relevant certifications in project management (e.g., PMP, PRINCE2, SAFE, SCRUM) are highly desirable
Experience in SaaS implementations is highly desirable
Ability to excel under pressure in a fast-paced, dynamic environment
Knowledge of AI models and workflows for internal and customer-facing work

Benefits

Comp & perks

Hybrid way of working, with flexibility to work remotely for part of the week
Inclusive workplace experience
Reasonable accommodations for applicants with disabilities and disabled veterans