Senior Partner Platform Architect

Zendesk

. Drive the technical onboarding process for partners .

Posted 10/21/2026full-timeUnited StatesSenior💰 $200,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing scalable contact center architectures using Amazon Connect, AWS, and Zendesk, while effectively enabling partners through technical onboarding and training. Proficient in delivering solutions that adhere to architectural best practices and compliance standards.

Highest-signal resume keywords

Solution ArchitectureContact Center TechnologiesAmazon ConnectZendeskTechnical Training

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Solution DesignTechnical OnboardingArchitectural VisionAI-Driven AutomationAWS ServicesPythonNodeJSAgile MethodologiesDevOps MethodologiesAnalytical Problem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationCoachingStakeholder Engagement

Tools & Technologies

Amazon ConnectAWSZendeskLambdaLexIAMDynamoDBS3API GatewayReporting Tools

Certifications & Qualifications

AWS Certified Solutions ArchitectZendesk Certifications

Industry Keywords

Contact Center AutomationOmnichannel SolutionsWorkforce Engagement ManagementTechnical EnablementCompliance Standards

Tech Stack

Tools & technologies

AWSDynamoDBNode.jsPython

About the role

Key responsibilities & impact

Drive the technical onboarding process for partners
Collaborate with partners during co-sell engagements and solve complex implementation challenges
Design scalable contact center architectures using Amazon Connect, AWS, and Zendesk
Define technical enablement strategies and partner roadmaps
Coach partners, internal teams, and presales specialists on solution design and deployment best practices
Stay current on AI, ML, and contact center automation trends
Support technical discovery, solution design, demonstrations, proofs of concept, and ongoing partner support
Create technical documentation, playbooks, and training content
Own partner technical onboarding and enablement to reduce friction and accelerate time to market
Define and execute the architectural vision for partner-facing contact center solutions
Guide adherence to architectural best practices, security standards, compliance, governance, and delivery excellence
Collaborate with partner sales leads, sales, and engineering teams on technical requirements, scope, and co-sell strategies
Promote adoption of emerging contact center technologies and best practices

Requirements

What you’ll need

Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration, or equivalent experience
Minimum of 10 years in solution architecture
At least 5 years focused on contact center technologies, including Amazon Connect and Zendesk
Partner-facing or customer enablement experience preferred
Proficient in designing solutions using Zendesk, Amazon Connect, and AWS services including Lambda, Lex, IAM, DynamoDB, S3, and API Gateway
Experience with Python and/or NodeJS is a plus
Demonstrated ability to deliver technical training and enablement to partners or customers
Experience leading technical engagements involving multiple stakeholders, including partners, internal teams, and vendors
Exceptional verbal and written communication skills
Strong analytical and problem-solving skills
Zendesk certifications, AWS Certified Solutions Architect, or equivalent preferred
Familiarity with omnichannel contact center solutions, AI-driven automation, workforce engagement management, and reporting tools preferred
Working knowledge of Agile and DevOps methodologies preferred

Benefits

Comp & perks

Bonus, benefits, or related incentives may be available
Hybrid way of working with flexibility to work remotely for part of the week
Reasonable accommodations for applicants with disabilities and disabled veterans
Inclusive workplace and global diversity, equity, & inclusion initiatives