Senior Sales Engineer

Zendesk

. Act as the primary technical partner for enterprise and commercial accounts .

Posted 10/22/2026full-timeRemote • PolandSenior💰 PLN 302,000 - PLN 454,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical presales and solution engineering, with a strong focus on AI applications, integration architectures, and compliance with security standards. Proficient in building tailored workflows and conducting technical discovery sessions to enhance customer engagement and satisfaction.

Highest-signal resume keywords

Technical Presales ExperienceProficient In JavaScript, Python, Node.jsUnderstanding Of SaaS EcosystemsExperience With AI Applications And Prompt EngineeringBachelor's Degree In Computer Science Or Related Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaScriptPythonNode.jsHTML/CSSREST APIsWebhooksAI ApplicationsPrompt EngineeringAutomated WorkflowsIntegration Architectures

Soft Skills

Strong Communication SkillsCustomer EngagementPresentation SkillsCollaboration

Tools & Technologies

Zendesk AISnowflakeDatabricksBigQueryAWSAzureGCPPower BITableauLooker

Industry Keywords

Enterprise SecurityData Privacy StandardsContact Center TechnologyTelephonyCRMIT Support Ticketing WorkflowsFinancial ServicesRetailTravelPublic Sector

Tech Stack

Tools & technologies

AWSAzureBigQueryGoogle Cloud PlatformJavaScriptNode.jsPythonTableau

About the role

Key responsibilities & impact

Act as the primary technical partner for enterprise and commercial accounts
Lead technical validation phases of sales cycles
Answer detailed RFPs and design compelling technical solutions
Build standard integration topologies
Ensure compliance with enterprise security and data privacy standards
Conduct technical discovery sessions with customer IT and business teams
Create and own Proofs of Concept and custom demonstrations
Build and showcase tailored agentic AI-driven workflows using prompt engineering and Zendesk AI features
Adapt technical accelerators, API templates, and middleware components to deliver complex architectures
Collect product feedback and feature requests from customer engagements
Partner with internal teams to identify product gaps and shape platform enhancements

Requirements

What you’ll need

4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role
Proficient with JavaScript, Python, Node.js, HTML/CSS, REST APIs, and webhooks
Practical understanding of AI applications, LLM-powered features, prompt engineering, and automated workflows
Strong understanding of SaaS ecosystems, CX or ES domains, contact center technology, telephony, CRM, or IT support ticketing workflows
Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions
Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline
Preferred: hands-on knowledge of Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services, Power BI, Tableau, Looker, modern AI frameworks, LLM integration, and data science processes
Preferred: vertical industry experience in Financial Services, Retail, Travel, Transport & Leisure, or Public Sector
Preferred: active engagement in technical or developer communities
Preferred: experience designing reusable implementation guides, integration playbooks, or localization toolkits
Preferred: experience presenting complex technical narratives to executive, economic buyer, and C-level stakeholders

Benefits

Comp & perks

Bonus, benefits, or related incentives may be offered
Hybrid way of working, combining in-person collaboration with flexibility to work remotely for part of the week
Inclusive workplace and equal opportunity employment
Reasonable accommodations for applicants with disabilities and disabled veterans