Social Media Manager

Zendesk

. Lead ideation and hands-on production of original, social-first content across Zendesk's owned channels, primarily LinkedIn, X, and YouTube .

Posted 10/22/2026full-timeRemote • Washington • United StatesSeniorLead💰 $99,000 - $149,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creating engaging social-first content across platforms like LinkedIn, X, and YouTube, with a strong focus on visual storytelling and audience engagement. Proficient in leveraging AI tools for content ideation and production while managing creative projects from concept to delivery.

Highest-signal resume keywords

Social Media Content CreationVisual StorytellingAI Tool UtilizationExecutive Content DevelopmentDesign and Video Editing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Social Media StrategyContent DevelopmentGraphic DesignVideo ProductionCopywritingStorytellingSocial AnalyticsCreative Concept DevelopmentContent EditingAudience Engagement

Soft Skills

Creative JudgmentCollaborationResourcefulnessAdaptabilityCommunication

Tools & Technologies

CanvaAdobe Creative CloudSocial Media PlatformsAI-Powered Creative ToolsVideo Editing Software

Certifications & Qualifications

BA/BS Degree

Industry Keywords

B2B MarketingTechnologyAISaaSContent Marketing

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead ideation and hands-on production of original, social-first content across Zendesk's owned channels, primarily LinkedIn, X, and YouTube
Develop concepts for product launches, brand campaigns, customer stories, industry conversations, and priority moments
Design and produce social-first graphics, carousels, animations, short-form videos, and other visual content from concept through final delivery
Write and collaborate on social copy, hooks, scripts, captions, and creative treatments
Transform complex topics such as AI, automation, and service into accessible, engaging, visually compelling content
Adapt larger brand campaigns into creative native to each social platform
Partner with internal designers, video producers, and external creative resources on complex production needs
Bring understanding of social culture, platform trends, emerging formats, and audience behavior to the creative process
Pitch fresh ideas and identify timely, relevant, culturally aware creative opportunities
Experiment with new formats, visual approaches, and storytelling techniques
Explore and apply AI-powered creative tools across design, video, ideation, and production
Develop creative concepts and assets for Zendesk's executive social presence
Translate executive perspectives, industry insights, and thought leadership into visual and multimedia content
Support executive video content, including concepts, scripts, editing, and repurposing longer-form conversations into social clips
Collaborate with the Senior Social Media & Influencer Manager and cross-functional stakeholders to translate strategy into creative deliverables
Own assigned creative projects from brief through production, feedback, approvals, and final delivery
Manage creative timelines and deliverables
Align creative with publishing schedules, platform best practices, and audience needs
Use social performance insights, creative testing, and audience feedback to refine content

Requirements

What you’ll need

7+ years of overall marketing, communications, journalism, or content experience
At least 5 years focused on social media or digital content
Proven experience building social content for a B2B, technology, AI, SaaS, or similarly complex brand
Strong portfolio demonstrating excellent social writing and hands-on creation of graphics, carousels, and short-form video
Strong command of design and video editing tools, such as Canva, Adobe Creative Cloud, or equivalent
Exceptional writing, editing, and storytelling skills
Experience developing executive social content or thought leadership
Sharp eye for competitive activity and emerging conversations
Strong creative judgment and a practical, resourceful approach to producing high-quality work on tight timelines
Comfort working with senior leaders and cross-functional partners in a fast-moving, matrixed organization
Ability to use social analytics and audience feedback to make content more effective
AI fluency, including thoughtful use of AI tools across ideation and production, with careful review for accuracy, voice, and quality
BA/BS degree required

Benefits

Comp & perks

Bonus eligibility
Benefits eligibility
Related incentives
Hybrid way of working
Flexibility to work remotely for part of the week
In-person collaboration, connection, and learning at Zendesk offices
Reasonable accommodations for applicants with disabilities and disabled veterans