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Zendesk

Solutions Architect, AWS Connect – CCaaS

Zendesk

. Act as the key technical expert during the pre-sales process .

Posted 9/17/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CCaaS architecture and AWS environments, with a strong ability to design and scope customized solutions for customers. Proficient in translating business objectives into technical solutions while maintaining exceptional communication and presentation skills.

Highest-signal resume keywords
CCaaS ArchitectureAWS ConnectSolutions Architect ExperienceCloud-Based Solutions DeploymentTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
AWS ServicesZendesk ProductsTechnical ScopingSolution DesignProject Estimation
Soft Skills
Exceptional CommunicationPresentation SkillsTrust Building
Tools & Technologies
Amazon ConnectSaaS ApplicationsContact Center Product Suite
Certifications & Qualifications
AWS Certification
Industry Keywords
Professional ServicesTechnical SupportCustomer Requirements Analysis

Tech Stack

Tools & technologies
AWSCloud

About the role

Key responsibilities & impact
  • Act as the key technical expert during the pre-sales process
  • Work with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions
  • Lead pre-sales technical scoping and provide technical support to the sales team
  • Analyze customer requirements and recommend effective use of Zendesk products and services
  • Create professional services estimates and proposals for new customer solutions
  • Explain complex technical concepts to technical teams and executive-level decision-makers
  • Maintain deep technical expertise across Zendesk's Contact Center product suite
  • Lead technical discussions and provide expert recommendations
  • Partner with Professional Services to transition from sales to project delivery

Requirements

What you’ll need
  • Previous experience working with CCaaS architecture and AWS (Connect or Services) environments
  • Strong experience and certification in AWS Connect and/or AWS services working in a CCaaS environment (mandatory)
  • Previous experience as a Solutions Architect or similar role in a CCaaS environment supporting AWS environments (mandatory)
  • Hands-on experience building, migrating and deploying complex cloud-based solutions
  • Strong technical background in cloud technologies, specifically Amazon Connect, SaaS applications, and enterprise-level solution architecture
  • Experience implementing and supporting AWS environments
  • Ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate
  • Exceptional communication and presentation skills in English
  • Ability to articulate value and build trust with prospective customers

Benefits

Comp & perks
  • Flexible remote work for part of the week as part of Zendesk's hybrid way of working
  • Inclusive workplace and diversity, equity, and inclusion efforts
  • Reasonable accommodations for applicants with disabilities and disabled veterans