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Zendesk

Staff Software Engineer – Identity & Data Engineering Focus

Zendesk

. Develop, test, and deploy AWS Lambda functions primarily in Python for serverless, event-driven data engineering workflows and authentication processes .

Posted 9/15/2026full-timePune • IndiaLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in developing and deploying AWS Lambda functions using Python, alongside building RESTful and GraphQL APIs with AWS services. Proficient in implementing Infrastructure as Code with Terraform and CloudFormation while ensuring adherence to cloud security best practices.

Highest-signal resume keywords
AWS Lambda DevelopmentPython ProgrammingInfrastructure as Code (IaC)RESTful and GraphQL API DevelopmentCloud Security Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
PythonJavaScriptNode.jsReact.jsAWS API GatewayAWS CognitoDynamoDBTerraformCloudFormationCI/CD Pipeline Configuration
Soft Skills
Problem-SolvingCollaboration
Tools & Technologies
AWS S3AWS RDSAWS SQSAWS EventBridgeAmazon ConnectDockerECSEKS
Certifications & Qualifications
AWS Developer Associate
Industry Keywords
Data EngineeringAgileDevOpsCloud ComplianceCustomer Service Integrations

Tech Stack

Tools & technologies
AWSCloudDockerDynamoDBGraphQLJavaScriptNode.jsPythonReactTerraform

About the role

Key responsibilities & impact
  • Develop, test, and deploy AWS Lambda functions primarily in Python for serverless, event-driven data engineering workflows and authentication processes
  • Build and maintain RESTful and GraphQL APIs using AWS API Gateway and related services
  • Customize AWS Cognito user pools through Lambda triggers for authentication workflows, MFA, and token management
  • Develop responsive React.js frontends for onboarding, authentication, and data presentation
  • Implement scalable data engineering pipelines integrating external APIs, webhooks, and event streams
  • Collaborate with architecture and DevOps teams on Infrastructure as Code using Terraform and CloudFormation
  • Write secure, reusable IaC code provisioning Lambda, API Gateway, Cognito, databases, caches, and queues
  • Participate in CI/CD pipeline configuration for automated infrastructure and application deployments
  • Ensure code follows security best practices, including encryption, PII protection, and audit logging
  • Integrate Amazon Connect and other cloud contact center services with backend systems
  • Participate in Agile processes, including code reviews and sprint planning
  • Troubleshoot, debug, and optimize applications for performance and availability

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
  • 8+ years development experience, with 3+ years focused on AWS serverless and data engineering environments
  • Strong proficiency in Python for backend Lambda functions
  • Solid expertise in JavaScript, Node.js backend, and React frontend
  • Hands-on experience with AWS API Gateway, Lambda, Cognito, DynamoDB, RDS, SQS, EventBridge, and S3
  • Experience customizing Cognito flows with Lambda triggers, including pre-signup, authentication, and MFA
  • Familiarity with data engineering pipelines for ingestion, normalization, and enrichment via APIs and webhooks
  • Practical experience writing and managing Infrastructure as Code using Terraform and/or CloudFormation
  • Experience integrating IaC with CI/CD pipelines
  • Strong knowledge of cloud security, encryption, and compliance best practices
  • Excellent problem-solving skills and ability to work collaboratively
  • Physically located and planning to work from Karnataka or Maharashtra
  • Preferred: experience with Amazon Connect
  • Preferred: familiarity with Docker, ECS, and EKS
  • Preferred: AWS Developer Associate or similar certification
  • Preferred: experience with Agile/Scrum and DevOps culture
  • Nice to have: experience with AWS AI/ML tools such as SageMaker, Comprehend, or Lex
  • Nice to have: familiarity with Zendesk APIs and customer service platform integrations

Benefits

Comp & perks
  • Hybrid way of working, with flexibility to work remotely for part of the week
  • Inclusive workplace experience
  • Reasonable accommodations for applicants with disabilities and disabled veterans
  • Equal opportunity employment