Technical Account Manager

Zendesk

. Establish relationships across all levels of client organizations, from administrators to C-level executives .

Posted 10/23/2026full-timePune • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Zendesk environments and driving technical initiatives within enterprise settings, while effectively collaborating with clients and internal teams to deliver tailored solutions and maximize value from Zendesk products.

Highest-signal resume keywords

Zendesk Product KnowledgeTechnical Leadership ExperienceService ManagementCustomer Experience ManagementSaaS Implementation Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ArchitectureUse Case DocumentationWorkflow ConfigurationIntegration SolutionsOperational SupportAPI Use CasesLogic-Based WorkflowsCustomer Technical RoadmapsIssue Resolution PlanningEnterprise Environment Management

Soft Skills

Superior Communication SkillsCollaborative Problem SolvingClient AdvocacyRelationship BuildingMatrix Environment Adaptability

Tools & Technologies

ZendeskProfessional ServicesSupport TeamsProduct Management

Industry Keywords

Customer ExperienceEmployee ExperienceOperational ReviewsValue PlaybacksBusiness Reviews

About the role

Key responsibilities & impact

Establish relationships across all levels of client organizations, from administrators to C-level executives
Document customer CX/EX ecosystems, including use cases, workflows, configurations, integrations, and technical architecture
Develop and lead tailored Customer Technical Roadmaps with short-, medium-, and long-term improvement plans
Conduct regular operational reviews, including weekly client meetings, monthly value playbacks, and quarterly business reviews
Orchestrate Zendesk resources, including Support, Professional Services, and Product Managers, to support implementations
Create critical issue resolution plans and work closely with support teams
Advocate for customer needs with Zendesk product teams
Collaborate with other TAMs to ensure continuous improvement and global delivery excellence
Guide clients in maximizing value from Zendesk solutions
Consult on implementation methodologies and create technical solutions to business problems
Partner with clients and internal teams on configurations, integrations, and overall architecture

Requirements

What you’ll need

Knowledge of Zendesk products and experience managing Zendesk environments
10+ years of technical experience, including at least 5 years in enterprise environments
Proven track record driving technical initiatives within organizations
Experience in service management, operational support, and customer/employee experience management
Customer-facing technical leadership experience in enterprise settings
Ability to thrive in collaborative and matrix environments
Superior communication skills for all organizational levels
Understanding of SaaS implementations, API use cases, and logic-based workflows
Proven ability to develop creative solutions to complex problems
Deep understanding of at least one industry vertical
Must be physically located and plan to work from Karnataka or Maharashtra

Benefits

Comp & perks

Phenomenal benefits supporting physical and mental wellbeing
Hybrid working arrangement with flexibility to work remotely for part of the week
Inclusive and collaborative work environment
Long-term career development opportunities