Vice President, HR Business Partnering

Zendesk

. Report to the Chief People Officer .

Posted 11/11/2026full-timeUnited StatesLead💰 $256,000 - $384,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Human Resources Business Partnering, organizational design, and strategic workforce planning within a global technology or SaaS environment. Proven ability to lead high-performing teams, drive change management, and leverage people analytics and AI tools for effective decision-making.

Highest-signal resume keywords

Human Resources Business PartneringOrganizational DesignStrategic Workforce PlanningPeople AnalyticsAI Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Executive CoachingTalent PlanningPerformance ManagementChange ManagementWorkforce PlanningEmployee RelationsHeadcount PlanningLeadership DevelopmentOrganizational EffectivenessComplex People Decisions

Soft Skills

CoachingCommunicationLeadershipCollaborationInclusivity

Tools & Technologies

HRIS PlatformsWorkforce-Planning ToolsAI-Enabled ToolsAutomation Tools

Industry Keywords

Global TechnologySaaSEnterprise SoftwareBusiness TransformationHybrid Work Environment

About the role

Key responsibilities & impact

Report to the Chief People Officer
Lead and develop a high-performing global Business Partnering team
Set the team strategy, operating rhythm, and partnership standards
Advise and coach executive leaders on organizational effectiveness, leadership capability, talent strategy, performance, succession, and complex people decisions
Translate business plans into integrated workforce strategies, including headcount planning, skills and capability needs, location strategy, organizational design, and future workforce scenarios
Lead the Employee Relations function and establish consistent, fair, scalable practices across regions
Partner with Talent Acquisition, Total Rewards, People Operations, Legal, Finance, and other People teams
Guide organization design and change efforts across evolving enterprise priorities
Help leaders communicate clearly and lead teams through change
Use people insights, workforce data, and approved AI-enabled tools to improve planning and identify trends and risks
Build an inclusive, accountable, high-performing culture
Potentially lead Employee Relations and people-related M&A diligence

Requirements

What you’ll need

15+ years of progressive Human Resources experience
10+ years in Human Resources Business Partnering or People Partnering roles
7+ years leading senior, global HR teams
Experience leading a global HRBP organization of comparable scale, including approximately 15+ direct and indirect reports
Experience partnering with executive leaders in Product, Engineering, Sales, Marketing, Customer Success, or other complex GTM organizations within a global technology or SaaS company
Deep expertise in organizational design, strategic workforce planning, executive coaching, talent planning, leadership development, performance management, and change management
Experience leading People Partnering in a high-growth, global SaaS, enterprise software, AI, or technology company with 2,000+ employees
Experience supporting significant business transformation
Experience using people analytics, HRIS platforms, and workforce-planning tools
Experience modernizing People Partnering workflows through automation and AI-enabled tools
Experience working in a hybrid, distributed global environment across North America, EMEA, and APAC
AI literacy required, including using AI tools, evaluating AI vendors and toolsets, and defining governance for safe AI deployment
Comfortable evaluating AI outputs and understanding AI limitations and risks
Ability to protect employee, customer, and company information
Open to quarterly or more travel
Must be based in the United States

Benefits

Comp & perks

Bonus, benefits, or related incentives may be available
Hybrid working with flexibility to work remotely for part of the week
Opportunities to come together in person at Zendesk offices to connect, collaborate, and learn
Reasonable accommodations for applicants with disabilities and disabled veterans