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Claims Administrative Specialist I
Zenith Insurance Company (United States). Issue timely and accurate allocated payments, observing timeframes and due dates .
Posted 10/26/2026full-timeWoodland Hills • California • United StatesJuniorMid-Level💰 $39,997 - $49,996 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative support capabilities in the Workers' Compensation industry, with proficiency in managing claims processes, scheduling, and communication. Exhibits high attention to detail and effective time management skills to ensure timely and accurate processing of payments and documentation.
Highest-signal resume keywords
Claims Administrative Support ExperienceMicrosoft Office ProficiencyAdvanced Excel SkillsStrong Organizational SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingDocument ReviewPayment CalculationData CollectionFinal Document ProductionMedical Treatment Request ProcessingLegal Document FilingPeer Review Packet CompletionTime ManagementMathematical Skills
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationAttention to DetailTask ManagementProfessional Demeanor
Tools & Technologies
DocumentumZencareEAMS WebsiteMicrosoft WordMicrosoft Excel
Industry Keywords
Workers' CompensationDisability PaymentsMedical Appointments SchedulingClaims ManagementLegal Document Processing
About the role
Key responsibilities & impact- Issue timely and accurate allocated payments, observing timeframes and due dates
- Calculate and issue temporary disability, wage loss, and permanent disability payments
- Send correct DWC notices within required timeframes
- Review and label Documentum
- Process and identify medical treatment requests through Zencare and complete daily follow-up requests
- Complete peer review packets by uploading medical records through Zencare
- Schedule medical appointments, transportation, and interpreters for injured workers
- Review Examiner, Nurse, and Attorney assignments for accuracy
- File legal documents for attorneys through the EAMS website
- Assist nurses during the weaning process by sending notices and completing paperwork
- Schedule meetings for Examiners, Attorneys, and nurses, including medical director staffing
- Manage and update the Claims, Medical Legal weekly staffing agenda
- Answer calls for Examiners and respond to injured workers, Employers, and brokers
- Provide administrative support to Examiners, Attorneys, and Nurses through work status calls, correspondence, paperwork, and follow-up calls
- Complete all diaries within specified timeframes
- Apply logical thinking to define problems, collect data, establish facts, and draw conclusions
- Work productively and harmoniously with others
- Respond positively to direction and performance feedback
- Maintain a professional and appropriate demeanor
- Perform other assigned duties and projects
Requirements
What you’ll need- High School Diploma or equivalent combination of training/experience required
- Bachelor’s Degree or equivalent combination of training/experience preferred
- 2+ years work-related experience required
- Prior Claims administrative support experience preferred, with preference given to experience gained in Workers’ Compensation industry
- Knowledge of Microsoft Office
- Advanced Word and strong Excel software skills
- Excellent spelling, punctuation and grammar skills
- Ability to proficiently produce accurate final documents
- Strong task management skills
- High attention to detail
- Strong organizational skills
- Ability to manage time effectively and meet deadlines
- Strong verbal and written communication skills
- Strong math skills
- Strong customer service skills
Benefits
Comp & perks- Medical, Dental and Vision Insurance
- Flexible Spending Accounts
- Paid Parental Leave
- Life, AD&D and Disability Insurance
- 401(k)
- Employee Share Purchase Plan (ESPP)
- Education and Training Reimbursement
- Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
- 10 paid Company Holidays
- 2 Personal Days
- 2 Floating Holidays
- Employee Assistance Program (EAP)
- Competitive compensation
- Comprehensive benefits package
- Ongoing learning and development opportunities
- Career advancement opportunities
- Work-life balance