Director of Property Claims Operations

Zenith Insurance Company (United States)

. Provide strategic and operational leadership for the property claims department .

Posted 9/28/2026full-timeRoseville • California • United StatesLead💰 $138,361 - $162,863 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic and operational leadership in property claims management, with advanced knowledge of claims legal processes, policy coverage contracts, and compliance with regulations. Proven ability to analyze data, lead teams, and implement best practices for claims excellence.

Highest-signal resume keywords

Property Claims ManagementClaims Legal ProcessData Analysis and InterpretationLeadership and Team DevelopmentXactware Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims InvestigationClaims ResolutionPolicy Coverage KnowledgeData AnalysisPerformance Evaluation

Soft Skills

Exceptional CommunicationOrganizational SkillsTime Management

Tools & Technologies

MS Office SuiteXactware ProductsAI Products

Industry Keywords

Property ClaimsComplianceDOI Claim RegulationsBest PracticesClaims Procedures

About the role

Key responsibilities & impact

Provide strategic and operational leadership for the property claims department
Direct, control, and monitor coverage, liability, and damage investigations and determinations
Lead negotiation strategy and resolution of claims within the specialty area
Provide leadership and technical advice to claims professionals
Monitor industry data, trends, and new legal issues
Ensure claims professionals deliver technical and customer service excellence
Conduct claim file reviews and inspections for quality control and performance evaluation
Initiate corrective actions as necessary
Ensure compliance with state and federal laws, regulations, company best practices, corporate values, and communications
Hire, motivate, coach, retain, train, develop, supervise, and promote associates
Evaluate performance, prepare appraisals, and recommend salary actions
Work with defense counsel to expedite claim resolution and manage LAE
Lead development of initiatives, efficient processes, procedures, and technologies including AI
Establish best claims practices, policies, procedures, and claims system rules
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of training or experience required
5+ years managing Property Claims team(s) required
Exceptional written and verbal communications, organizational and time management skills
Ability to analyze data and interpret complex claim information or legal issues, reports, or key metrics that impact operational performance and results
Fully competent with MS Office suite of products
Fully competent with Xactware products
Familiarity with emerging AI products
Advanced knowledge of commercial and farm claim-related issues and policy coverage contracts, including DOI claim regulations
Advanced knowledge of the claims legal process
Understanding of relevant case law or claim-related regulations
Advanced knowledge of leadership and technical claims issues, procedures, processes, best practices and strategies

Benefits

Comp & perks

Medical, Dental and Vision Insurance
Flexible Spending Accounts
Paid Parental Leave
Life, AD&D and Disability Insurance
401(k)
Employee Share Purchase Plan (ESPP)
Education and Training Reimbursement
Paid Leave: 3 weeks/year Vacation, 2 weeks/year Sick Leave
10 paid Company Holidays
2 Personal Days
2 Floating Holidays
Employee Assistance Program (EAP)
Work-life balance
Ongoing learning and development
Career advancement support