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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Account Management with a focus on customer relationship development, upselling, and cross-selling. Proficient in data-driven analysis to drive revenue growth and enhance customer experience.
Highest-signal resume keywords
B2B Account ManagementCustomer Relationship DevelopmentUpselling And Cross-SellingData-Driven AnalysisFluency In German And English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementCommercial AcumenCustomer RetentionGrowth InitiativesRecruiting Process Management
Soft Skills
InitiativeOwnershipCustomer-First MindsetHands-On MentalityStructured Approach
Tools & Technologies
SalesforceCRM Systems
Industry Keywords
Staffing ServicesTemporary Employment
About the role
Key responsibilities & impact- Manage and develop your own B2B customer portfolio
- Drive revenue, customer retention, and growth while identifying upselling and cross-selling opportunities
- Proactively support customers by phone, video call, and in person
- Build long-term customer relationships and engage with relevant decision-makers
- Lead commercial discussions and negotiations
- Analyze staffing needs, identify suitable working students, and manage the recruiting process through successful placement
- Support ongoing assignments and coordinate solutions with internal teams to ensure an excellent customer experience
- Analyze account development based on data and derive growth and improvement initiatives
- Share best practices and further develop account management collaboration and processes
Requirements
What you’ll need- Several years of relevant professional experience in B2B account management, key account management, or a comparable customer-focused commercial role
- Experience developing customer relationships, ideally through upselling, cross-selling, or identifying additional business opportunities
- Strong entrepreneurial and commercial acumen
- Initiative and a strong sense of ownership
- Customer-first mindset and hands-on mentality
- Structured, data-driven approach to work
- Fluency in German and strong command of English
- Experience in staffing services, temporary employment, or recruiting is a plus
- Knowledge of Salesforce or comparable CRM systems is a plus
Benefits
Comp & perks- 28 vacation days, increasing by 1 day every two calendar years up to a maximum of 30 days
- 1 paid special leave day per year for volunteering
- 5 days of paid educational leave
- Option to take unpaid leave
- 10 paid days off if your child is absent due to illness
- €750 annual professional development budget per employee
- Additional team training budget and internal workshops
- Mentoring, career coaching, and Zenjob University
- Hybrid working model: up to 2 remote days per week, with 1 remote day during the first 6 months to support the best possible onboarding
- Flexible working hours
- Modern, light-filled office in Berlin-Prenzlauer Berg
- Dog-friendly work environment
- €30 monthly subsidy for Urban Sports Club
- 25% discount on FitX memberships
- Dedicated meditation room in the office
- Monthly Monday Lunch, free drinks, and a fruit and vegetable basket
- Up to €115.05 monthly tax-free meal allowance through Circula
- Snacks and drinks after our All Hands meetings
- €40 monthly NAVIT credit for public transport, bike sharing, and more
- Company pension plan through Finsurancy at attractive group rates
- Transfer service for existing company pension plans
- Quarterly team events, plus summer and winter parties
- Budget for birthdays and work anniversaries
