Working Student IT Support – Operations

Zenjob

. Own first-level IT support, device management, onboarding and offboarding .

Posted 10/15/2026part-timeBerlin • GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in first-level IT support, device management, and onboarding processes, ensuring efficient resolution of IT requests and accurate asset management. Proficient in troubleshooting macOS and Windows environments while providing excellent support to non-technical users.

Highest-signal resume keywords

First-Level IT SupportTroubleshooting macOSTroubleshooting WindowsAsset Inventory ManagementFluent English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingDevice ManagementOnboardingOffboardingAsset Management

Soft Skills

Clear CommunicationUser Support

Tools & Technologies

FreshserviceSlackOktaKandjiJamf

Industry Keywords

IT SupportService RolePersonal Data Handling

Tech Stack

Tools & technologies

JamfMacOS

About the role

Key responsibilities & impact

Own first-level IT support, device management, onboarding and offboarding
Provide fast first responses and clear resolutions or handoffs for IT requests in Freshservice and Slack
Ensure every new joiner has a working laptop and the correct access on their first day
Recover leavers' access and hardware
Maintain accurate asset inventory and hardware stock records
Create guides that help colleagues solve common issues independently
Report to Max Schneider, Senior Engineering Manager IT
Free IT engineers to focus on security and automation projects

Requirements

What you’ll need

Enrolled at a university in Germany for at least the next 12 months
Hands-on experience troubleshooting macOS and Windows
Experience supporting non-technical users, in IT or another service role
Careful handling of accounts, access and personal data
Fluent English
German is a plus
Exposure to Okta, an MDM such as Kandji or Jamf, or a ticketing system is nice to have
Experience building small tools with AI coding assistants and understanding where they can break is nice to have
Available for 16–20 hours per week during the semester
Minimum commitment of 12 months

Benefits

Comp & perks

Extensive onboarding, including company onboarding and regular training sessions
Open feedback culture
Hybrid work model with office and remote work
Flexible working hours
Possibility of bringing your dog to the office
30 EUR Urban Sports Club subsidy
25% discount on Fit X membership
Quarterly team events
Winter and summer parties
Budget for employees' birthdays and anniversaries