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Product Support Specialist – VisionLink
Zeppelin Group. Provide central technical support to branches and customers for the VisionLink fleet-management platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for the VisionLink fleet-management platform, with a strong focus on problem-solving, customer service, and effective communication in both German and English. Capable of analyzing technical issues and implementing solutions while continuously improving support standards and documentation.
Highest-signal resume keywords
Technical Support ExperienceVisionLink Platform KnowledgeFluent German And English (C1)Customer Service OrientationMS Office Proficiency
ATS Keywords
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Hard Skills
Technical Issue AnalysisData Transmission TroubleshootingUser Account ManagementSolution DevelopmentDigital Solutions Support
Soft Skills
Customer-Oriented ApproachIndependent Working StyleStructured Problem SolvingStakeholder Engagement
Tools & Technologies
VisionLinkMS OfficeDigital Applications
Certifications & Qualifications
Degree In Industrial EngineeringDegree In Information TechnologyTechnical Or Commercial Vocational Training
Industry Keywords
Fleet ManagementTechnical SupportProduct SupportDigital Solutions
About the role
Key responsibilities & impact- Provide central technical support to branches and customers for the VisionLink fleet-management platform
- Receive, prioritize, and handle hotline and ticket inquiries, following them through to resolution
- Analyze and resolve technical issues involving machine connectivity, data transmission, data availability, user accounts, and access rights
- Coordinate the escalation of complex incidents with Caterpillar and internal specialist departments
- Continuously improve support standards, solution documentation, and FAQs
- Incorporate user feedback into ongoing improvements
- Provide technical onboarding and training for branches and customers
- Support the successful implementation and use of VisionLink
Requirements
What you’ll need- Successfully completed technical or commercial vocational training, a degree in industrial engineering or information technology, or an equivalent qualification
- Ideally, initial experience in technical support, product support, or working with digital solutions and software
- Ability to quickly understand technical relationships and independently develop solutions
- Customer- and service-oriented approach, with enthusiasm for working with a range of stakeholders
- Fluent German and English skills at C1 level
- Independent and structured working style
- Confident use of MS Office and digital applications
Benefits
Comp & perks- Job security in a stable corporate environment
- Advisory services for professional and family matters
- Childcare allowance
- Participation in the company's annual results
- Contribution toward employee savings benefits
- Company pension scheme
- Corporate Benefits discounts with various providers
- Extensive training and development programs
- Mobile working
- 30 days of annual leave
- Ergonomic consultations
- Health days
- Onboarding event
- Participation in sports-themed weeks and team events through Z FIT
- Company bicycle
- Sustainability strategy with measures to reduce CO2 emissions, prevent waste, and implement life cycle management