Senior Technical Support Engineer

Zero Networks

. Diagnose and resolve technical issues, providing timely and accurate customer support .

Posted 11/1/2026full-timeRamat Gan • IsraelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving technical issues within Network, Security, and SaaS environments, while maintaining high standards of customer support and effective communication. Proficient in Active Directory, Windows, Linux, and scripting languages, with a strong understanding of network security principles.

Highest-signal resume keywords

Bachelor's Degree In Computer Science5+ Years In Network/Security/SaaS SupportProficiency In Active Directory/GPOStrong Understanding Of Network SecurityFluent English (C1 Or Above)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Active DirectoryGPOWindowsLinuxPowerShellPython ScriptingTechnical Issue DiagnosisNetwork SecuritySaaS SupportProblem-Solving

Soft Skills

Customer-Facing ExperienceEffective CommunicationRelationship BuildingResilienceAdaptability

Industry Keywords

CybersecurityCustomer SupportCross-Functional CollaborationTechnical Support PracticeInnovation

Tech Stack

Tools & technologies

Cyber SecurityLinuxPython

About the role

Key responsibilities & impact

Diagnose and resolve technical issues, providing timely and accurate customer support
Work closely with cross-functional teams to enhance product functionality and resolve customer challenges
Continuously improve technical skills and knowledge
Uphold high standards of service and strive for excellence in customer interactions
Maintain clear, empathetic, and effective communication with customers and team members
Tackle complex problems with resilience and a can-do attitude
Help build a new support practice in the cybersecurity industry

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
5+ years of relevant work experience in Network/Security/SaaS Support
Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting
Strong customer-facing experience
Ability to build trusted relationships, manage technical issues, and communicate effectively with customers throughout the support process
Excellent problem-solving and communication skills
Fluent English (C1 or above)
Willingness to learn and adapt in a fast-paced environment
Strong understanding of network security
Ability to work independently and as part of a team
Preferably previous experience in the cybersecurity industry
Commitment to innovation, integrity, and excellence

Benefits

Comp & perks

Growth-oriented culture of learning and personal development
Monday through Friday workweek aligned with global support needs