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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support with a strong focus on Network Security and SaaS environments, utilizing skills in Active Directory, Windows, Linux, and scripting languages like PowerShell and Python. Committed to providing exceptional customer service and continuous improvement in product functionality.
Highest-signal resume keywords
Network Security ExpertiseTechnical Support ExperienceActive Directory/GPO ProficiencyPowerShell/Python ScriptingFluent English (C1 or Above)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network SecurityTechnical SupportActive DirectoryGPOWindowsLinuxPowerShellPython ScriptingProblem-SolvingCustomer Support
Soft Skills
Effective CommunicationEmpathyResilienceAdaptabilityTeam Collaboration
Industry Keywords
CybersecuritySaaS SupportCustomer InteractionContinuous ImprovementCross-Functional Collaboration
Tech Stack
Tools & technologiesCyber SecurityLinuxPython
About the role
Key responsibilities & impact- Diagnose and resolve technical issues
- Provide timely and accurate customer support
- Collaborate with cross-functional teams to enhance product functionality
- Resolve customer challenges
- Continuously improve technical skills and knowledge
- Uphold high standards of service in every customer interaction
- Maintain clear, empathetic, and effective communication with customers and team members
- Tackle complex problems with resilience and a can-do attitude
- Help build a new support practice and drive continuous improvement of products and services
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 5+ years of relevant work experience in Network/Security/SaaS Support
- Proficiency in Active Directory/GPO, Windows, Linux, and PowerShell/Python scripting
- Proven experience in a technical support role, preferably in the cybersecurity industry
- Excellent problem-solving and communication skills
- Fluent English (C1 or above)
- Willingness to learn and adapt in a fast-paced environment
- Strong understanding of network security
- Ability to work independently and as part of a team
- Commitment to innovation, integrity, and excellence
Benefits
Comp & perks- Growth-oriented culture of learning and personal development
- Hybrid work arrangement with 1–2 days per week at the Amsterdam West office and the rest from home