Lead Digitalist – Commercial Operations, Customer Experience

Zeus

. Lead end-to-end modernization of commercial operating models, customer journey design, and commercial excellence frameworks across Sales Operations, Pricing, Revenue Management, and Forecasting .

Posted 11/12/2026full-timeOrangeburg • South Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading commercial transformation initiatives, optimizing Salesforce CRM and CPQ platforms, and deploying advanced AI solutions for forecasting and pricing strategies. Proven ability to govern customer data quality and drive data-driven decision-making across cross-functional teams.

Highest-signal resume keywords

Salesforce CRM ExpertiseCommercial Transformation LeadershipPredictive Analytics DeploymentCustomer Data GovernanceCPQ Implementation Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Commercial OperationsSales OperationsCustomer ExperienceRevenue OperationsForecastingPricing StrategyData Quality ManagementCustomer Journey DesignRevenue AnalyticsScenario Planning

Soft Skills

Influencing StakeholdersCoaching Business LeadersCollaboration

Tools & Technologies

Salesforce Service CloudSalesforce Marketing CloudCPQ PlatformsCustomer PortalsGenerative AIAgentic AI

Industry Keywords

B2B ManufacturingMedical Device IndustryCommercial Excellence Frameworks

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead end-to-end modernization of commercial operating models, customer journey design, and commercial excellence frameworks across Sales Operations, Pricing, Revenue Management, and Forecasting
Define and optimize the commercial technology landscape, including Salesforce CRM, Service Cloud, Marketing Cloud, CPQ, and customer portals
Drive Customer 360 capabilities and integrated commercial architecture
Govern customer master data, segmentation, and pipeline data quality
Deploy predictive AI for forecasting, churn prediction, and pricing optimization
Deploy generative AI for proposal and quote generation and sales assistants
Deploy agentic AI for lead qualification, opportunity coaching, and revenue optimization
Improve forecast accuracy and modernize pricing governance
Support CPQ implementation and enable scenario planning for margin visibility and pipeline management
Lead business workshops, define functional requirements, and develop future-state process designs
Own UAT and go-live readiness in partnership with Product Owners
Drive Salesforce adoption and support organizational change management
Coach business leaders on digital capabilities and promote data-driven decision-making
Collaborate with Sales, Marketing, Customer Service, Product Management, Finance, and Supply Chain stakeholders

Requirements

What you’ll need

Bachelor's degree in Business, Information Systems, Engineering, or related field
Minimum 10 years experience in Commercial Operations, Sales Operations, Customer Experience, CRM, Revenue Operations, or Commercial Transformation
Experience leading enterprise-wide commercial transformation in complex B2B manufacturing environments
Demonstrated ability to influence executive and customer-facing stakeholders
Expertise in Salesforce, CPQ platforms, customer service platforms, and revenue analytics
Working knowledge of customer data governance, predictive analytics, generative AI, and agentic AI
Manufacturing or medical device industry experience preferred
Salesforce transformation leadership preferred
Revenue operations preferred
Pricing strategy preferred

Benefits

Comp & perks

Competitive pay
Great benefits package
Family-oriented team environment
Opportunity to join an innovative polymer science and manufacturing company
Opportunities to learn a variety of skills