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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and executing sales growth strategies within the Aftermarket sector, with a strong focus on customer satisfaction and negotiation skills. Proficient in utilizing Microsoft Office Suite, particularly Excel, to analyze data and support decision-making processes.
Highest-signal resume keywords
Customer Relationship ManagementSales Growth StrategiesNegotiation SkillsCommercial Vehicle ExperiencePresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementCustomer Strategy DevelopmentTechnical SalesData AnalysisContract Negotiation
Soft Skills
Customer Satisfaction FocusRelationship ManagementTeam LeadershipCommunication Skills
Tools & Technologies
Microsoft Office SuiteExcelOutlookTeams
Industry Keywords
Aftermarket SalesHeavy Truck IndustryAutomotive MarketCommercial Vehicle
About the role
Key responsibilities & impact- Maintain ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts
- Continuously improve customer satisfaction and enhance customer/supplier relationships
- Translate the voice of the customer into the right customer strategy
- Serve as the central conduit for all customer-related activities
- Lead the request for quotation process for all customer requests
- Execute sales growth strategies
- Ensure the organization is responsive to customer needs, expectations and requests
- Strengthen the account team to fulfill internal and external expectations
- Maintain product development strategies in the Business Units to fulfill customer and market needs
- Initiate and implement campaigns, projects, and customer events as required
- Support negotiations with customers, including contracts and promotional programs
- Deliver premium service levels across the value chain from product development through manufacturing to delivery
Requirements
What you’ll need- Bachelor’s degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered
- 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
- Commercial Vehicle experience is highly preferred
- Proficient in Microsoft Office Suite, including Excel, Outlook and Teams
- Strong Excel skills required
- Deep commercial understanding of the assigned region and/or customers
- Excellent presentation skills
- Negotiation/Relationship management skills
- Ability to travel 50% - 75% of the time
Benefits
Comp & perks- Annual Incentive Plan
- Paid Time Off
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A supportive collaborative team environment
- A strong diverse culture
- Supportive Employee Groups and community outreach activities