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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer relationship management and negotiation skills, with a focus on executing sales growth strategies in the Aftermarket sector. Proficient in leveraging technical knowledge and commercial understanding to enhance customer satisfaction and drive product development.
Highest-signal resume keywords
Customer Relationship ManagementSales Growth StrategiesNegotiation SkillsTechnical Sales ExperienceCommercial Vehicle Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy ExecutionCustomer Needs AnalysisRequest for Quotation ManagementProduct Development StrategyContract Negotiation
Soft Skills
Customer Satisfaction ImprovementPresentation SkillsTeam Leadership
Tools & Technologies
Microsoft Office SuiteExcelOutlookTeams
Industry Keywords
Aftermarket SalesHeavy Truck IndustryAutomotive MarketCommercial Vehicle
About the role
Key responsibilities & impact- Maintain ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts.
- Continuously improve customer satisfaction and enhance customer/supplier relationships.
- Translate the voice of the customer into the right customer strategy.
- Serve as the central conduit for all customer-related activities.
- Lead the request for quotation process for all customer requests.
- Execute sales growth strategies.
- Ensure responsiveness to customer needs, expectations and requests, and communicate these throughout the organization.
- Strengthen the account team while fulfilling internal and external expectations.
- Maintain product development strategies in the Business Units to fulfill customer and market needs.
- Initiate and implement campaigns, projects, and customer events as required.
- Support customer negotiations, including contracts and promotional programs.
- Deliver premium service levels across the value chain from product development through manufacturing to delivery.
Requirements
What you’ll need- Bachelor’s degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered.
- 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
- Commercial Vehicle experience is highly preferred.
- Proficient in Microsoft Office Suite, including Excel, Outlook and Teams; strong Excel skills required.
- Deep commercial understanding of the assigned region and/or customers.
- Excellent presentation skills.
- Negotiation/Relationship management skills.
- Ability to travel 50% - 75% of the time.
Benefits
Comp & perks- Annual Incentive Plan
- Paid Time Off
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A supportive collaborative team environment
- A strong diverse culture
- Supportive Employee Groups and community outreach activities