Customer Success Consultant

ZF Group

. Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers .

Posted 10/8/2026full-timeDelfgauw • NetherlandsJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the transport logistics industry, with a focus on customer satisfaction and retention. Proficient in providing product training, onboarding, and technical support for vehicle telematics and SaaS solutions.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementVehicle TelematicsSaaS SolutionsNative Dutch Speaker

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingProduct DemonstrationsTechnical Knowledge of Software SystemsTechnical Knowledge of Hardware SystemsUpsellingCross-Selling

Soft Skills

Excellent CommunicationCollaborationInterpersonal SkillsOrganizational AbilitiesCustomer-Focused Mindset

Industry Keywords

Transport LogisticsCustomer FeedbackProduct EnhancementsCustomer SatisfactionCustomer Retention

About the role

Key responsibilities & impact

Develop and maintain strong relationships with customers and act as the primary point of contact for an assigned group of customers
Gather customer feedback and communicate it to the product team to inform future product enhancements
Provide product demonstrations and presentations
Identify opportunities to upsell or cross-sell additional products or services
Assist new customers with onboarding and product familiarization
Provide training and educational resources to customers
Collaborate with sales, support, and product development teams to ensure a seamless customer experience
Help customers maximize the value of ZF products and services, driving satisfaction, retention, loyalty, and successful outcomes

Requirements

What you’ll need

2–5 years’ experience in a customer-facing role, ideally in Customer Success or Account Management
A minimum of 2 years' experience within the transport logistics industry
Background in vehicle telematics or comparable SaaS solutions, with basic technical knowledge of software and hardware systems
Excellent communication, collaboration, and interpersonal skills
Strong organizational and prioritization abilities
Customer-focused mindset and commitment to delivering high customer satisfaction
Native Dutch speaker with a good command of English

Benefits

Comp & perks

Remote working opportunities
Flexible working hours
Competitive compensation (fixed and variable)
Company car, laptop and telephone
Comprehensive ongoing training
Extensive on-the-job coaching