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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic roadmaps and expanding network presence within the automotive industry, particularly in the Commercial Vehicle market. Proficient in building relationships, conducting audits, and supporting marketing initiatives to enhance brand awareness and network value.
Highest-signal resume keywords
Bachelor's Degree6+ Years Experience in Sales and/or Customer ServiceAutomotive Industry ExperienceStrong Proficiency in Microsoft OfficeSalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementCustomer ServiceTraining Content DevelopmentProgram CertificationTechnical Understanding of SystemsProduct Diagnostics
Soft Skills
Excellent Verbal CommunicationWritten CommunicationPublic SpeakingRelationship BuildingSelf-Motivated
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft OutlookSalesforce
Industry Keywords
Automotive IndustryCommercial Vehicle MarketNetwork ComplianceService QualityMarketing Initiatives
About the role
Key responsibilities & impact- Maintain and execute the strategic roadmap for the ZF [pro]Service Network
- Expand network presence by onboarding qualified workshops across target geographies
- Conduct annual audits of network partners to ensure compliance, performance, and service quality
- Identify gaps in network coverage and implement corrective actions as needed
- Support marketing initiatives aimed at increasing brand awareness and network value
- Collaborate cross-functionally with Training, Sales, Warranty, and other teams to enhance program benefits
- Coordinate and lead network conferences and engagement events
- Serve as the primary point of contact for [pro] service partners
- Build and maintain strong relationships through proactive support and service
- Contribute to the direct or indirect sale of ZF products and services
- Maintain a comprehensive and accurate customer database
- Ensure partner visibility across internal systems and marketing platforms
Requirements
What you’ll need- Bachelor's Degree
- 6+ years of experience in Sales and/or Customer Service
- Automotive industry experience required; Commercial Vehicle market experience preferred
- Experience in training content development and program certification a strong plus
- Technical understanding of systems, products, and diagnostics preferred
- Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce
- Excellent verbal and written communication skills, including public speaking and presentations
- Highly self-motivated with the ability to work independently and manage multiple priorities
Benefits
Comp & perks- Annual Incentive Plan
- Paid Vacation
- 401k Plan
- Health Care Benefits
- Paid Holidays
- A strong diversity culture
- Supportive Employee Groups and community outreach activities