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Customer Success Analyst – Accounts Receivable and Claims Denials Appeals
ZG Soluções. Proactively manage a portfolio of clients, prioritizing accounts according to criticality and growth potential .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing hospital accounts receivable and claims denials, with a strong focus on client relationship building and compliance with processes. Proficient in data analysis and financial impact translation, ensuring client success through effective communication and strategic planning.
Highest-signal resume keywords
Hospital Accounts Receivable ManagementClaims Denials AppealsClient Relationship BuildingData AnalysisCustomer Success
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Denials ClassificationPayment ReconciliationAppeals PreparationSpreadsheet SkillsFinancial Impact Analysis
Soft Skills
Clear CommunicationAssertivenessRelationship Management
Tools & Technologies
CRM SoftwareBI ToolsAI ApplicationsTasyMVSmart
Industry Keywords
HealthtechHospital Management SoftwareCustomer SuccessAccount ManagementImplementation
About the role
Key responsibilities & impact- Proactively manage a portfolio of clients, prioritizing accounts according to criticality and growth potential
- Ensure compliance with the department’s processes and playbooks
- Keep interactions and action plans updated in the CRM
- Participate in Customer Success team rituals and support continuous process improvement
- Prepare quarterly account plans with objectives shared with the client
- Map success metrics and create action plans to achieve business objectives
- Advise clients on best practices for using the solutions
- Deliver training and enablement sessions
- Lead strategic meetings and present performance reports
- Build relationships with decision-makers, from operations to executive leadership
- Conduct periodic on-site visits
- Act as the primary point of contact and customer advocate within ZG
- Map decision-makers at all levels of each account
- Monitor account health indicators and prevent dissatisfaction and churn
- Identify expansion opportunities and route them according to company processes
Requirements
What you’ll need- At least 3 years of experience in hospital accounts receivable, claims denials appeals, or medical billing audit
- Experience reviewing payer remittance statements
- Experience identifying and classifying administrative and technical claim denials
- Experience preparing and submitting appeals
- Experience reconciling payments and managing delinquent accounts
- Experience building relationships with managers and executive leadership
- Ability to translate operational data into financial impact
- Intermediate to advanced spreadsheet skills, including pivot tables, VLOOKUP, and filters
- Clear, assertive verbal and written communication
- Reside in São Paulo or the metropolitan area
- Availability for frequent business travel
- Appropriate setup for working in a home-office environment
- Experience in Customer Success, account management, implementation, or consulting in healthtech or hospital management software is a plus
- Experience negotiating claim denials directly with payers is a plus
- Knowledge of hospital systems such as Tasy, MV, and Smart is a plus
- Familiarity with data analysis, BI tools, and AI applications is a plus
Benefits
Comp & perks- Flexible Caju benefits card (meal and food allowances)
- Health insurance plan
- Dental plan
- Workplace exercise program
- Birthday day off
- Home-office allowance
- Partnerships with educational institutions (IPOG and WiseUp)
- Wellhub/Gympass
- 40-hour workweek, with a 2-hour lunch break and flexible hours