Customer Success Analyst – Billing

ZG Soluções

. Proactively manage a portfolio of customers, prioritizing accounts based on criticality and growth potential .

Posted 10/17/2026full-timeBrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships within the healthcare sector, focusing on hospital billing and compliance with industry standards. Proficient in developing strategic account plans and delivering training to enhance customer success and satisfaction.

Highest-signal resume keywords

Hospital Billing ExperienceCustomer Relationship ManagementKnowledge Of TISS StandardProficiency In Microsoft OfficeExperience In Customer Success

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Closing And Submitting Billing BatchesKnowledge Of Remittance StatementsClaim Denials ManagementData AnalysisBI Tools Knowledge

Soft Skills

Clear Verbal And Written CommunicationStrong Time-Management SkillsOrganizational SkillsProactivitySense Of Urgency

Tools & Technologies

Health Insurance Provider PortalsMicrosoft ToolsGoogle ToolsTasyMVSmart

Industry Keywords

HealthtechHospital Management SoftwareCustomer SuccessAccount ManagementImplementation

About the role

Key responsibilities & impact

Proactively manage a portfolio of customers, prioritizing accounts based on criticality and growth potential
Ensure compliance with processes and playbooks, keeping interactions and action plans up to date in the CRM
Participate in Customer Success team rituals and support continuous process improvement
Develop quarterly account plans with objectives aligned with the customer
Map success metrics and create action plans to achieve business objectives
Act as a consultant, advising customers on best practices and delivering training and enablement
Lead strategic meetings and present performance reports
Build relationships with decision-makers, from operations to executive leadership
Conduct periodic in-person visits
Serve as the primary point of contact and customer advocate within ZG
Identify decision-makers and build relationships at all levels within customer accounts
Monitor account health and prevent dissatisfaction and churn
Identify expansion opportunities and route them according to the company’s process

Requirements

What you’ll need

At least 2 years of experience in hospital billing, working for a hospital, clinic, laboratory, or health insurance provider
Experience with closing and submitting billing batches
Knowledge of the TISS standard and XML files
Experience using health insurance provider portals
Knowledge of remittance statements and claim denials
Experience managing relationships with customers or partners involving direct interaction with health insurance providers
Comfortable conducting calls, in-person visits, and customer conversations
Proficiency in Microsoft Office and Microsoft and Google tools
Clear verbal and written communication
Availability to travel
Strong time-management and organizational skills in a dynamic environment
Proactivity and a sense of urgency
Appropriate setup for working from home
Preferred: experience in Customer Success, account management, implementation, or consulting in healthtech or hospital management software
Preferred: experience negotiating claim denials directly with health insurance providers
Preferred: knowledge of hospital systems such as Tasy, MV, and Smart
Preferred: basic knowledge of data analysis, BI tools, and AI applications

Benefits

Comp & perks

Flexible Caju benefits card (meal and food allowance)
Health insurance plan
Dental plan
Workplace exercise program
Birthday day off
Home office allowance
Partnerships with educational institutions (IPOG and WiseUp)
Wellhub/Gympass
40-hour workweek with a 2-hour lunch break and flexible hours