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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management and Account Management, with a strong focus on project management, relationship building, and delivering customer value. Capable of leading cross-functional teams and providing consultative insights to enhance customer engagement and satisfaction.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementProject ManagementWritten And Verbal CommunicationPresentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCustomer Relationship ManagementRFP Response ManagementValue Addition ProposalsCustomer ROI Analysis
Soft Skills
Detail OrientedStrong Organization SkillsMultitaskingTeam PlayerInfluencing Skills
Industry Keywords
Software ServicesLife SciencesCustomer EngagementStakeholder ManagementContinuous Improvement
About the role
Key responsibilities & impact- Partner with Customer Success and Delivery teams to initiate engagement with new customers, business areas, and products
- Understand customers’ tangible and intangible expectations and ensure Zifo delivers them
- Manage engagement with customers and Zifo’s internal teams in alignment with company culture and values
- Partner with Service Delivery Management to transition projects from account mining to project execution
- Expand relationships beyond current customer contacts and business groups
- Work with the Client Partner on customer portfolio success plans
- Champion customer Requests for Proposals and lead or support RFP responses with cross-functional stakeholders across geographies
- Identify and propose value additions, realization methods, and customer ROI
- Be accountable for successful business outcomes in customer relationships
- Establish and nurture customer relationships and build rapport with multiple stakeholders
- Ensure ongoing customer business is renewed as appropriate
- Lead Steering Committee meetings and presentations with customer leadership alongside Zifo Executive Leadership
- Provide insights into industry trends and consultative input to customers
- Suggest internal and customer-facing best practices for continuous improvement and excellence
Requirements
What you’ll need- 2+ years of Customer Success Management / Account Management experience at a Software Services company/Product company or 3+ years of consulting experience for Life Sciences
- Strong project management abilities
- Written and verbal communication skills
- Presentation capabilities
- Detail oriented with strong organization skills
- Ability to multitask and prioritize critical tasks daily
- Self-starter
- Team player
- Ability to build and nurture rapport with customers, influence them toward desired actions, and challenge them when appropriate
- Must be willing to juggle many things at once and prioritize effectively
Benefits
Comp & perks- Accrued vacation
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company matching
- Life insurance
- Flexible spending accounts
- Competitive compensation package
- Equal opportunity employer valuing diversity