Head of Operations – Digital Transfer Agency

ZILO™

. Hold in-jurisdiction operational accountability for the SEC-registered transfer agent’s performance of the applicable rule set .

Posted 11/7/2026full-timeBoston • Massachusetts • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates operational leadership in US transfer agency environments, ensuring compliance with SEC regulations and managing operational outcomes effectively. Proficient in reconciliation, escalation communication, and oversight of delegated processing while maintaining high accuracy and control standards.

Highest-signal resume keywords

Operational Leadership In US Transfer AgencyKnowledge Of Section 17A And 17Ad Rule SetStrong Reconciliation DisciplineExperience Managing Operational StaffUnderstanding Of Registered Transfer-Agent Obligations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dealing Window ManagementOperational Risk ManagementSEC Examination ReadinessControl Evidence ReviewForm TA-1 Disclosure HandlingToken Clawback ExecutionDaily ReconciliationOperational Readiness ManagementFATCA Withholding And ReportingDigital Asset Familiarity

Soft Skills

Clear Written CommunicationConfident EscalationAdaptability In Growth-Stage Environment

Tools & Technologies

MultifondsGTASBlockchain-Based Settlement Infrastructure

Certifications & Qualifications

Eligible For FBI Criminal History Record Check

Industry Keywords

Transfer AgencyFund AdministrationInvestment PlatformBroker-Dealer RelationshipsMoney Market Fund Operations

About the role

Key responsibilities & impact

Hold in-jurisdiction operational accountability for the SEC-registered transfer agent’s performance of the applicable rule set
Own US transfer-agency operational outcomes, including dealing-window coverage, Rule 17Ad-2 turnaround, exception clearance, escalation and daily operational close in US hours
Act as escalation point between the UK operations hub and US registrant
Oversee delegated processing performed by the UK hub for the US line
Own operational readiness at launch, including cutover, parallel running, registration and go-live activities
Line manage the Operations Analyst – US
Review controls operated by the UK hub and the evidence they produce
Maintain continuity of the US line through planned and unplanned absence
Own integrity of the master securityholder file across its on-chain and off-chain layers
Own daily three-way reconciliation and investigate and clear breaks
Exercise the TA Controller function, including lawful token clawback and forced transfer execution
Manage the operational relationship with the distributing broker-dealer
Support oversight of the fund accountant, custodian, and identity and screening providers
Represent operational capability in due diligence, client operational reviews and fund board reporting
Evidence controls assigned to the US operations line and support the annual internal accounting control study
Contribute to SEC examination readiness by providing operational records, walkthroughs and evidence
Escalate operational risk events, near misses and control failures through the risk and compliance line
Support FATCA withholding and reporting obligations
Handle Form TA-1 disclosure and amendments as an officer or control person of the registrant

Requirements

What you’ll need

Proven operational leadership in a US transfer agency, fund administration or investment platform environment, with direct experience of a registered transfer agent’s obligations
Working knowledge of the Section 17A and 17Ad rule set applied in practice, including turnaround, recordkeeping, control book, aged record differences and the annual control study
Experience owning a dealing window end to end, including cut-off enforcement, forward pricing and the operational consequences of a late or failed NAV
Experience of an outsourced or intra-group delivery model, holding a provider to account while remaining answerable to the regulator for the outsourced work
Strong reconciliation discipline and judgement to distinguish a timing break from a control failure
Confident escalation and clear written communication, including the ability to produce records that will stand up in an SEC examination
Experience of line managing operational staff and holding a standard across a team working in more than one location
Eligible to be fingerprinted and submitted for an FBI criminal history record check through an approved channeler under Rule 17f-2, as a condition of appointment
Desirable: exposure to tokenised funds, digital assets or blockchain-based settlement infrastructure
Desirable: experience of a transfer agent operating a money market fund, including same-day and intraday dealing patterns
Desirable: experience of a transfer agency launch or registration
Desirable: familiarity with broker-dealer distribution relationships and payment attestation models
Desirable: experience with transfer agency platforms such as Multifonds, GTAS or similar
Ability to hold operational outcomes in jurisdiction while work is performed elsewhere
Understanding of registered transfer-agent obligations to the SEC and ability to translate them into daily practice
Comfort working with digital-native registers
High standard of accuracy in processing, documentation and control evidence
Adaptability in a growth-stage environment
Ability to explain operational and regulatory matters plainly to colleagues, auditors, counterparties and regulators

Benefits

Comp & perks

Competitive base salary
Comprehensive US benefits package including medical cover
401(k) plan
Paid time off
US public holidays